bt youview box stuck on loading

I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Give it a couple minutes to get itself ready and then it should load as usual. Switch on the power switch on the back of your box and a red light should appear on the front. Using Maintenance Mode - YouView Support 14-12-2020 With regards to the non loading, this is normally a sign of a catastrophic failure. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. YouView+ UHD box stuck loading and needs full factory reset. - BT BT freeview stuck on "loading" - YouView Community 01:04 PM, on Latest box versions - YouView Support on Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. YouView box not booting. 06-05-2019 The different options available are displayed below. 17h07. Until I saw this thread, I was blaming that for this symptom. By continuing to browse, you are agreeing to our use of cookies. It is a bt youview box. It is a bt youview box. 04-04-2020 Do you have a current BT TV subscription? My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. 22h00, on The guide works fine, as do the catch up players. Settings stuck on loading YouView Community Some would say that yours has done well to last three years. Solved: Youview box stuck on loading screen - BT Community Any advice would be appreciated. If it does then you have the original Humax DTR-T1000. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. It also failed any recordings set up remotely or more than 24 hours in advance. 04-04-2020 It is strange because the catch up players work fine. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Internet/USB Recovery, keep recordings. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. 14-12-2020 We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. Sign in or register to get started. It is described at. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Post back and let me know. More info. We haven't changed anything. on You do not have permission to remove this product association. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. 03:34 PM, on 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. It looks like you're new here. Hope you're keeping well in these strange times! Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 05-07-2022 I can't tell you what the model or software . If you're not and you don't, it's time to go shopping. My YouView box no longer starts up. I am now trying a full factory reset. Ive made quite a few recordings, although none in 4K yet, all with no problems. Are you currently in a TV contract with BT ? 05-07-2022 http://videos.youview.com/support/maintenance_mode.pdf. Have you upgraded recently ? Sign in or register to get started. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? It is described at . See our connection guide. If not then I'll go for the full factory reset deleting recordings. Are you familar with perforing maintenence mode resets on Youview boxes? 13-04-2020 With regards to the non loading, this is normally a sign of a catastrophic failure. Thanks, are you saying that you think the hard disk has died then? Unplug and reconnect power to yourbox. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Take a look at the forum I mentioned. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. A YouView Box FAQ. Sadly factory reset stopped at set up broadband connection. Follow these steps: Turn the power on using the switch found on the back of your box. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Hi John. This happened to me a couple of weeks ago. Factory reset, delete recordings. 11:52 AM. It just seems to get stuck on the YouView loading screen forever. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. 01-05-2019 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Solved: YouView box not booting - TalkTalk Help & Support I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? If so have you had a chance to test it yet and with large recording on in 4K? YouView Box Hard Drive Replacement - Ionic Industries I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Hello. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This first happened about a week ago. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Until I saw this thread, I was blaming that for this symptom. 04-04-2020 Select Software Information. Yes I received my new box and it all seems to be working fine. 14-12-2020 Internet/USB Recovery, delete recordings. 17h00. All rights reserved. YouView TV Ltd 2023. IThanks for that, I'm surprised it lasted less than a year. Youview Box stuck on please wait Digital Spy I've tried all the options on Matainence Mode and get an error all the time. OpenReach engineers to the house. Humax have a reputation for being the best Freeview / Youview boxes around. YouView+ UHD box stuck loading and needs full factory reset. Thanks in advance for any help you can give, on 10h41, on 11h53, on Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Update 2: Have tried software reset (recommended) and both factory reset options. We haven't changed anything. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. on I will also have had a BT Youview box from BT just under 6 months now. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Maintenance mode is used to recover your box when something has gone wrong with it. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. 10h40. The YV persistently tells me it can't connect to the internet. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. T1000 boxes have a reputation for premature hardware failure. Which youview box model is it ? Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. The box light will turn blue, Press the button on the top of the box. Need help with these connections? David Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. BT TV. 15-12-2020 The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. We can't get past the message Freeview Loading. Hi@SiGreenwood thanks for sending over your details. To have two die on you like this sounds like very bad luck. Turn the power on using the switch found on the back of yourbox. Any suggestions/information gratefully received. 16h45. 14-12-2020 I'll let @JohnC2 as he isn't in the office today. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. on is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. I bought the box a few years ago to record and access freeview channels. At that time, I switched it off and left it unplugged for a minute or two. I've tried that about 15 times now, to no avail. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. 03:09 PM. I think that hardware failure is a possibility. All Rights Reserved. We need to access Maintenance Mode from the start up screen. 20h56. Make sure you keep the box in standby. Box stuck in nearly ready - YouView Support I'm with PlusNet fibre using a TalkTalk box. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By selecting Accept, you are agreeing to our cookies. 16h55. Youview box used to work, no problem with other gadgets. We have a tv contract with bt. Check here: https://community.bt.com/t5/notes/privatenotespage, on Yes everything seems to be working correctly. We have a tv contract with bt. Question - Help for a frozen Humax Youview DTR-T1000 box Once you have had a chance to test it out post back and let me know how you are getting on. on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 06-05-2019 Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. 01-05-2019 I've arranged for a replacement box to be sent and returns packaging to return your existing box. This is the first problem that's a bit of a killer :-(. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. 8h37. 17h17. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 04-04-2020 The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Instructions for doing this can be found here: Mine has just started doing the same thing. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. OpenReach engineers to the house. Cheers . Then find your instructions below. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on 24-04-2019 Hi, im hoping someone can help me please. More info. 04-04-2020 12-04-2020 Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. It looks like you're new here. This first happened about a week ago. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. You can restore your box back to its factory settings, letting you start again from a clean slate. You may be able to get it working again by going into Maintenance Mode and performing a reset. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) If youd like to join in, please sign in or register. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. By continuing to browse, you are agreeing to our use of cookies. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? My YouView box no longer starts up. Already know your box model? on Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. The factory reset keeping recordings worked! DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Luckily I managed to watch other recordings on catchup. on The broadband still keeps dropping. 9h42. I would still be inclined to get it replaced under warranty. I've got a load of recordings I can't access. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. It took 2 full resets before the box started working again. Make sure you keep the box in standby. on (Yes, I have pressed the 'Me Too' button.) Humax say that the failure rate is within industry norms, but they would, wouldn't they. please let us know how you get on with a 4K recording. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. Give it a couple minutes to get itself ready and then it should load as usual. I'm really glad to hear you've received the new box and all appears to be well. Thats not meant to happen. Thanks for your time and help. However, this time, that remedy does not seem to work. Re: YouView+ UHD box stuck loading and needs full factory reset. mode 4 (interenet reset keeping recordings) are the ones to consider. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Leon, did you use the delete recordings option or keep them? I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. 04-04-2020 / 3.3.168: Complete: BT: p.s. Remember all of your recordings and personal data will be deleted. This site uses cookies. 14-12-2020 The broadband blue light isnt coming on either. on Hi@SiGreenwood Did you receive the new box OK? A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. It just seems to get stuck on the YouView loading screen forever. Go to the main menu by pressing the blue Home (or YouView) button on your remote. From My Account you can also check your connection and test your line for any issues in the Service Centre. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Release both buttons a few seconds after the BT logo appears on the TV screen. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. You can print a freepost label to eturn the box if you wish. 04-04-2020 In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. 20h29. Thanks. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). (Yes, I have pressed the 'Me Too' button.) If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. At that time, I switched it off and left it unplugged for a minute or two. 17h16 Within three seconds press and hold the power button on the front of the box and hold both buttons. 04-04-2020 - edited Thankfully most of the programmes were also recorded on my freeview play box. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. Me too, on my DTR1010. 05-07-2022 A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. For help with your TalkTalk TV box, channels and apps. You'll now see a warning screen. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. 04-05-2019 Bear in mind that if you have to reset through the menus, you'll lose recordings and other . YouView TV Ltd 2023. We followed the user guide instructions and Googled every possible solution without luck. Worked fine until last night. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. I've seen a packageremoved when a fibre upgrade has been done. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Hi, thanks for your reply. If you speak with our customer loyalty teams they can add This to the account for you. Either way, the box is effectively dead. 12h01. I believe there is a maintenance mode which you can get into, which may give you more recovery options. 21h23, on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. You would be indeed wise to get your money back. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. Model number 91-00438. Update: Looking at some of the advice on this site, I have tried some of the reset options. Hi John. 15-12-2020 The Ethernet cable is securely connected to the Ethernet port. - edited 14-12-2020 9h11. If you want to continue, just enter the numbers shown on the screen . You'll be greeted with a friendly 'Hello' telling you that your box has restarted. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Hi, my youview box is stuck on the loading page. In the latter two cases, a message on-screen literally says sorry, selected option failed. Go to the Information & Reset sub-menu. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. 12:54 PM, on (Although i'm not sure why the drive would affect the 'settings' menu)? I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . please let us know how you get on with a4K recording. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. When I powered it back on, it seemed to work again. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 04-04-2020 mode 4 (interenet reset keeping recordings) are the ones to consider. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. There was a factory reset, but keep recordings option, but this failed. Release the down button and press the power button to say yes. You view box stuck on loading page. 11:35 AM, on If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. 12:11 PM. Stuck on loading - BT Community youview box trouble Digital Spy Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. on Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Mine has just started doing the same thing. Registered in England. (As fine as they ever do on my poor internet connection lol). If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . on A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. on Worked fine until last night. They are known for gradually dying like this. If this does not do the trick, then your device may be due for a software update. Me too, on my DTR1010. 17h30. 15-12-2020 We know how important recordings are so we do offer options to keep your recordings. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. This site uses cookies. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Visit our full contacts page here. It is described at. The broadband still keeps dropping. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp.
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