flannels returns contact number

We reserve the right to restrict and/or suspend your ability to earn or convert points if your Frasers Plus Credit Account has been suspended or blocked or if for any reason you are in breach of the terms of your Frasers Plus Credit Account or these Terms. advise the staff member in the Participating Store the value of Frasers Plus Rewards you would like to redeem. You have 28 days to return your order from the date it's delivered. If you have any questions please see the FAQs within your Frasers Plus app or contact the Frasers Plus Customer Services team, whose contact details, including opening times, can be found within the Frasers Plus app or on the Fraser Plus website located at https://www.cruisefashion.com/frasersplus . Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. If there are Frasers Plus Rewards remaining on your Loyalty Scheme account when your Frasers Plus Credit Account closes you will no longer have access to the Frasers Plus Rewards and all such benefits will cease and you shall not be entitled to any compensation. We act as a credit broker and not a lender, and are an appointed representative of House of Fraser Limited who are authorised and regulated by the FCA (firm reference number: 736424). FLANNELS Rental is an online service that allows customers to rent clothes and accessories, curated by the FLANNELS buyers from leading designers and brands, for 4, 8, 10 and 20-day periods. If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. Having an account is free and enables you to shop easily without having to enter your details each time. Standard Delivery takes three (3) to seven (7) days. Select the item (s) you'd like to return or exchange and specify the reason (s). They will also remain responsible for classifying any games featuring pornographic material. We may also disclose your personal data where we are subject to a legal obligation to do so in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. If we are unable to obtain authorisation of your payment. What can I do? These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. Damage resulting from normal wear and tear or where the reasonable lifespan of the Marketplace Product(s) has been exceeded are not replaceable or refundable. You will see the options available to you during the checkout process. We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose. The Loyalty Scheme is for your personal use only, is non-transferrable and may not be sold. Wareshop2 Limited registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33. We reserve the right to restrict you converting active points to Frasers Plus Rewards and/or redeeming Frasers Plus Rewards if your Frasers Plus Credit Account has been blocked or if for any reason you are in breach of the terms of your Frasers Plus Credit Account or these Terms. 4. The acts, decrees, legislation, regulations or restrictions of any government. ORDER CONFIRMATION:When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order. These cookies enable us to track individual customer journeys on our website (excluding any checkout pages) which are used to identify and fix bugs to make the online experience better for customers. If you choose to do this, please contact ushere or write to us by post at:Customer Returns Unit B Brook Park East Shirebrook UNITED KINGDOMNG20 8RY. Card Fraud is illegal, and perpetrators will be prosecuted. You can manage your points and rewards through the Frasers Plus App. If you are returning all items in your order, we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. PAYMENT:Select your preferred payment type on our secure payment page. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Unfortunately, an order that has been returned to us by the courier cant be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. Hover over our email address in the From section to open up a small dropdown. The benefit of these Terms may be transferred by us to any other company within the Frasers group of companies of which we are a member without notice. If any clause is considered invalid, void or otherwise unenforceable, it shall be removed from these terms and will not affect the enforceability of the other clauses in these terms. Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. Your parcel will take Three (3) to seven (7) working days to be delivered to your chosen store for only 6.99. Dropship Products cannot be returned to stores. You can use the full or part balance of your credit note. When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items. Frasers Group Financial Services Ltd.is the data controller in respect of personal data collected in connection with the Loyalty Programme. Examples of when they may not accept your order are as follows: If Marketplace Product(s) are shown on the Website but are not or no longer available. Adidas shall bring any dispute which may arise under these terms and conditions to the competent court of the your country of habitual residence (EU Member States only) or otherwise the competent court of Amsterdam, the Netherlands. These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity. Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays). Items must be in original packaging and all tags attached, Personalised items will not be accepted unless the text is incorrect, or the item is faulty, Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons, Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned, Personalised items will not be accepted unless text is incorrect, or the item is faulty, What payment method you are trying to use, What the products are youre trying to purchase, What internet browser you are using or if you are using our app. Please note that these third party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies. Click 'Add to Bag'. There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters. Please follow the returns advice on your dispatch note. If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. Email Flannels Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation Once your order has been processed by us, you should receive an email informing you of your tracking reference. We will take reasonable steps to keep your Loyalty Scheme account secure and you must comply with any security requirements that we tell you, but we will not be responsible for any loss of points or Frasers Plus Rewards or misuse of your Loyalty Scheme account if this is caused by you not doing so. Gift Cards can be used to purchase orders made on the Website being delivered within the UK and Ireland and for items purchased at one of our stores within the UK. By checking this box, I consent to receive marketing text messages from through an automatic telephone dialing system at the number provided. Gift cards cannot be used as a method of payment for Dropship Products. When you select a product on the Website that will be sold to you directly by Adidas or Reebok (Marketplace Product), you will be notified of this ahead of your purchase and the contract of sale will be between you and Adidas (UK) Limited (company number 1075951 and registered office at Pepper Road, Hazel Grove Stockport, Cheshire, SK7 5SA) (Adidas). 30 day Return Policy. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see thedropship/marketplace terms. Returns & Exchanges INITIATE RETURN/EXCHANGE Complete a return/exchange - Click the Initiate Return/Exchange button above and follow these steps: Fill out the Order Number and Email fields. We will improve this article. . If you don't have an account you can set one up here. Occasionally, an order gets damaged in transit and can't be delivered. Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled. They will try up to 3 times. On receipt of your order, an authorisation will be created on your account which will refer to the Website brand. If you have a query about returning goods, please contact Customer Services. Persistent cookies will not be deleted after each session. Are you bold and playful with colour, or do you prefer neutral tones? furniture); Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. See our complete return policy. Please note that while the Loyalty Scheme is linked to your Frasers Plus Credit Account and you can access it via your Frasers Plus Credit Account, it is provided separately by us to you and does not form part of the terms of your Frasers Plus Credit Account with Tymit Ltd. Tymit is not responsible for the Loyalty Scheme, and FGFS is not involved in providing to you the Frasers Plus Credit Account. A dedicated, specialist team will be continually reviewing and, if necessary, adjusting all procedures once we re-open, so please be assured that we are doing all we can to protect you, your families and our in-store team. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value first, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. For example, a functionality cookie will remember your username and language preferences next time you visit. Promotions and discount codes do not apply to Dropship Products. Were sorry theres items missing in your order. Alternative Ways to Resolve Customer Service Complaints Active points will remain in your Loyalty Scheme account until: (i) they are converted into Frasers Plus Rewards or (ii) your membership of the Scheme ends for any reason. European and International deliveries remain available. You can track your order with the unique tracking number you got in our dispatch email. We are only able to exchange items for the same product. Social sharing, social login and other social media services we offer are run by other companies. 3rvwdjh 5htxluhg 5hwxuqv$gylfh )odqqhov &xvwrphu1dph $gguhvv 7ho 2ughu,qirupdwlrq 2ughu1xpehu :dqwwruhwxuqdqlwhp" 2qolqh5hwxuqv2qo . Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. Click the Safe Senders or Safe Recipients tab and select Add, 5. The time might depend on your banks processes. We will not refund any Next Day, Express or other premium component of delivery. Please return items to the following address: Returns will be eligible for refund only, no exchanges are available for this product. Any remaining value will be stored on the credit note. In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited. In the event that your Frasers Plus Credit Account is closed for any reason, your participation in the Loyalty Scheme and any pending points, active points, Frasers Plus Rewards or other benefit under the Loyalty Scheme shall end when your Frasers Plus Credit Account is closed. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. Our (and the Frasers Group's) suppliers, business partners and sub-contractors. Only active points may be converted into Frasers Plus Rewards. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. On collecting your online purchases in store, our personal shoppers will present you with an edit of additional pieces specially selected for you to help you build your wardrobe season after season, based on your preferences. In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. This is subject to our usual exceptions. Doesn't fit? Please return to the Returns Address and clearly state the reason for return is that it has been sent out incorrectly and whether you require a refund or exchange. Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition and available to view in ourCurrent Promotions. You may not sub-contract, assign or otherwise transfer any of your rights or obligations under these terms and conditions without Adidass consent in writing. Im having problems signing in. Select your preferred tracked returns service. You can manage your account and your password in the My Account section. Where you return or we are unable to fulfil a purchase paid or partially paid for using Frasers Plus Rewards, your refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit to your Frasers Plus Rewards balance equal to the amount paid using Frasers Plus Rewards, with the balance of your refund (if any) being made to your original payment method(s) or a credit note. Links about how to return your Marketplace Product(s) can be found below. The Marketplace Product(s) must not have been used or damaged beyond normal inspection use and must be returned in its original packaging. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We will retain your personal data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. Our list of third party processors can be accessed here. You can view your pending and active points balances in your Loyalty Scheme account on the Frasers Plus app. We will endeavour to add points you have earned to your Loyalty Scheme account as ". To register with your active, valid email address, please click here. Any product with a PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. To redeem your Frasers Plus Rewards in a Participating Store, you will need to: present the Frasers Plus Rewards QR code found in your Frasers Plus app; and. In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers. that have been damaged by misuse or activities other than the intended purpose (e.g. Unless they are defective, faulty or damaged, you may not cancel or return any of the following items: Refunds will only be offered in accordance with your statutory rights (which remain unaffected). Functionality cookies customise the look and appearance of our Website. To help us to prevent fraud, We may require documentation to verify a Customers details or may require a landline telephone number. Adidas are entitled to verify or refuse to accept an order without providing reasons and with no liability to you or any third parties. Select "Junk E-mail" from the drop down menu, 4. A high standard of rearing conditions for the animals. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order. Firstly, there's no contact number for this store for a reason as there's ZERO aftercare. Sometimes this shows up as two charges and will correct itself within 2-3 working days. Get Discount. In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us. code. We are the data controller of any personal information that we collect from you in order to administer the Loyalty Scheme. Frasers Plus Rewards cannot be exchanged for cash or sold or exchanged from one Loyalty Scheme member to another. Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. You must have a Frasers Plus Credit Account to participate in the Loyalty Scheme. Your nearest dealer. For this repayment Adidas shall use the same method of payment that you used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. If you do not have an account, you will be given the opportunity toregisterfor an accountor to continue as a guest. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere. On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. any theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information by you. Adidas shall use the same method of payment used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. Once we have cancelled your account you will receive an email confirmation. By choosing a paid service through our returns portal you will be provided with a tracked return service back to our warehouse. We will give you the option of reconfirming your order at the correct price or cancelling it. Session cookies operate from the moment you enter the website until the moment you leave. This should help customers make an informed decision whether the game is right for them. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. The contract to sell goods to you only relates to those goods listed in the confirmation email. In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies: Tier 1: within 30 days of receiving the defective item, you can choose to receive either: The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last. An order will also be cancelled if the billing address details don't match the details your bank has on record. If fur is sourced from wild animals then the animals must only be sourced via regulated trappers. If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). These cookies are used to protect our website against bots. You are responsible for ensuring you keep your log-in details secure, and for all activity that occurs on your Loyalty Scheme account. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. You'll be given your voucher by our store staff when you collect your parcel. We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services. We may use your personal data to send you updates (by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms) about our products and services, including exclusive offers, promotions or new products and services. The time might depend on your banks processes. Click hereto book your Virtual Style Consultation. For your protection, We recommend that you return your items either by courier or by tracked post. Our Website and App may, from time to time, contain links to and from the websites of third parties or utilise a piece of software or a service which requires your personal information be shared with a third party. PEGI also have a series of Content Descriptors, which provide extra information detailing what kind of content is in the game and why it has been given a particular rating. In the event that Adidas do not accept (part of) your order, Adidas shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. This means you cant cancel your order or make changes to it. Pay later. Once you have emailed us for a return we will do our best to get back to you within 24-48 hours of receiving your return request and contact you via phone or email to advise you of the outcome. Adidas offer this Voluntary Return Guarantee during the Voluntary Return Period subject to the provisions of Adidass returns and withdrawal policy. Intellectual property rightsUnless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. Tymit assists us in providing you with access to details about the Loyalty Programme, and in some cases collects your personal data on our behalf. You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services. If your Frasers Plus Rewards balance is greater than the value of the transaction, then the residual amount will remain in your Frasers Plus Rewards balance. If you didn't find the answer to your query above, you can contact our customer service team here. What are your showroom hours? Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button. If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card. If an address is on a persons white list then mail from the specific sender will be allowed. Please note that terms and conditions apply to all of our promotions and sales. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Third party cookies may be used on our website by approved organisations to provide services on our website. to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms; to provide you with services you request from usincluding, the sale and/or distribution of products made available to you through Direct Supply; to register you on the Website or App (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up. As well as the cookies we use on our website, we use cookies and similar technologies in our emails. If your item is unworn and in resellable condition you can return for a full refund within 30 days (shipping rates apply). We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. To exercise these rights, we need to be suitably satisfied of your identity and so may request you provide identification documents or confirm other details we may hold about you (such as a recent delivery reference or address). Faults are NOT of a serious or structural nature and are usually minor marks. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Thank you for your patience while we put this right. This means in all original packaging and with all labels attached. Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. Any balance remaining after expiration of the validity period will be cancelled. Furthermore, we may cancel any points or Frasers Plus Rewards we reasonably suspect to have been obtained fraudulently or illegally or as a result of a misuse of your Loyalty Scheme account. . As set out in our terms and conditions, this Website and the App are operated by The Flannels Group Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Click OK to close the dialogue box. Click on "Add sender to Contacts list" in the options list. Our regular opening times are as follows: Monday - Friday 8 am 8 pmSaturday & Sunday 9 am 6 pm. We will acknowledge your complaint promptly and keep you updated. The following documentation may be required to complete our due diligence checks , Personal identification - Photo ID - (Passport, Driving Licence or Birth Certificate), Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back), Failure to comply with the verification checks will result in the order being cancelled, We reserve the right to cancel any order we do not believe to be genuine. To enable you to be enrolled in the Loyalty Scheme, certain information you provide as part of your Frasers Plus Credit Account application will be passed to FGFS, and will be treated in accordance with our Privacy Policy and these Terms. Gift cards cannot be used for Marketplace Product(s). If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk. foods); Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, mens underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear); Any computer games where the seal on the wrapping has been broken; and. The Seller will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller 's reasonable control (a "Force Majeure Event"). Exclusions apply, please see our Returns Policy below for more details. These help us to understand whether youve opened an email and how youve interacted with it. Please note this product cannot be returned in store. Sometimes we'll advertise on third party websites. *Representative APR 39.9%. Return your online order in a few easy steps. Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards.
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