usps consumer affairs email address

Please enter the USPS Tracking number or confirmation number if available. Select an inquiry type that most closely relates to the complaint or question that you have. Saturday 8 AM - 6 PM ET. plus the mail is not put in the right mail boxs. Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? At this point it feels like willful disrespect. The lady I spoke with last did a great job. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Try these handy links: General Information on Postal Service products and services: click here. See details. The Technical Support team can help when a website application or form doesn't work properly. Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. For a full list of USPS contact information go to this site: https://www.usps.com/help/contact-us.htm Please note: *The two letter state abbreviation must be used. This infographic illustrates the options, with links and contact information below. Note that complaint text that is displayed might not represent all complaints filed with BBB. Closed Saturdays, Sundays, and Postal Holidays. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Complaint About Mail Service Use the USPS website's Email Us form. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. Very unprofessional! They will get you the answer or let you know where to find it. Contact Information. USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. If you still need more help, see the contact information for technical support, Postal Store orders, and more. how to participate They say you can call the direct line for further assistance but they a NEVER answer their phone. Use their online contact form. The Technical Support team can help when a website application or form doesn't work properly. 1-800-610-8734 They have no proof but close my claim. Do You Represent A Business On Our Site? I have gone to post office continuously to see if locks were changed and my keys available. Pitney Bowes, U.S. Mailing Solutions. My complaint is regarding delivery of my packages.On 9/21/22 at 4:30pm mt, I received a notice from Amazon on my cellphone that **** had a problem with delivering my package. If you need help with your Informed Delivery service, please email Informed Delivery User Support. They are literally right in front of the mailboxes and they are available. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. To locate the post office nearest you: click here. With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. If you need more help, please send us an email. Fill out a short form or get tips to fix some of the most common issues right from your computer. The most common questions have to do with tracking packages or delayed delivery. PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) - TTY Access for Deaf & Hard of Hearing PO Box 51234. Saturday 8 AM 6 PM ET. Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. For the East Texas area, that office is located in Coppell near Dallas. 2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. They even showed it in THEIR possession, but it never showed up and never scanned delivered. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). We are always home because we work from home. This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). GBPCC USPS Contact: George Kippenhan . She was friendly and helpful. I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. APPEALING A POST OFFICE CLOSURE Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Major Account Manager. Email: USPS Customer Service. If your complaint is not resolved, you can: United States Postal Service Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. This isn't right and is starting to look like a scheme. I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. When they in fact did not. But some circumstances warrant notifying us here at the OIG, or the U.S. Please note that tool is to find a local office. USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. This is why I am contacting the BBB.The ZIP code is *****. Mailing Address: Greater Boston Postal Customer Council. Get email updates on the latest OIG news. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. ***** and *** never do this. we have ring cams all over the house and have videos. Respond to your customers for free.. As a matter of policy, BBB does not endorse any product, service or business. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. Select your state or territory from the alphabetical listing. Find the nearest USPS location by city and state or ZIP Code. Access theConsumer Affairs Office Locator tool. YouTube. Find the "TRS Telephone Numbers" section to get the specific number you need. Post will do nothing but give a run around because THEY lost package. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. Learn where to complain about a postal employee or facility. To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601, FOIA/Privacy Act To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). so today the mail man though the box that came in the mail from the truck and did not stop. Monday Friday 8 AM 8:30 PM ET Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Twitter. Postal Service guide to mailing services: click here. USAGov is the official guide to government information and services . i need some one to fix the **** in yuma **. U.S. Government USPS-Consumer Affairs Office Complaints Complaints USPS-Consumer Affairs Office U.S. Government View Business profile Need to file a complaint? Alternately, you may email USPS byclickinghere. Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission. Ask a real person any government-related question for free. GBPCC Industry Contact: Timothy O'Connell. Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). Visit: FAQ | USPS. Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. BBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Find the nearest USPS location by city and state or ZIP Code. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS If you have trouble using one of the following, please give us a call. Contact PostalOne! The post office I think is stealing my packages investigates themselves? Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area Four complaints and four claims have been filed with the ************* ************** and no one is doing anything about it. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. Get contact information, hours, and more. Priority Express fees start at $22.95, and shipping runs seven days a. Use our online form to answer a few questions about your issue. I paid for this on February 17th. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. Please provide as much detail as you can. Monday Friday 8 AM 8:30 PM ET - USPS For website-related issues only, contact the webmaster. For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation With three agencies that have U.S. Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here Learn more about what the Office of Inspector General FOIA Team can help you with. Get email updates on the latest OIG news. Customer Care: Track: . - USPS BBB Business Profiles may not be reproduced for sales or promotional purposes. You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 Copyright 2023 by United States Postal Service Office of Inspector General, For general inquires regarding our office, please call. I submitted a temporary address change twice. Hours of Operation USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. If youd like to speak with a representative about another issue with your package, please call us. LAST UPDATED: This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. Box or the front desk has not received it. Postal facilities are closed on federal holidays. (248) 546-7107. Federal government websites often end in .gov or .mil. Postal Bulletin 22225 > Email: george.r.kippenhan@usps.gov. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. International Association of Better Business Bureaus. What next? The postal carrier keeps holding my mail for no reason. Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . 1401 W Fort St, Rm M-157. Monday Friday 7 AM 11 PM ET Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Learn where to complain about a postal employee or facility. If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. Hours of Operation Send a request via email to: mda@usps.gov Correspond at: USPS-NCSC 225 N. Humphreys Blvd. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. I purchased a home in a community that has a cluster mailbox. Vulnerability Disclosure Policy Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). On the website, you can also file a claim or request a refund for shipping. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. I have bills addressed to me which never arrived at my temporary address. Address Management : Verify & Transport : PostalOne! Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. For more details and a full list of services, go to FCC Telecommunications Relay Services. Please contact your local Post Office or USPS Consumer & Industry Contact Office for: If the issue that you are reporting is not within the OIGs jurisdiction or control, we are not able to investigate or review it. If you need more help, please send us an email. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . ), please enter the number below Make a General Inquiry Closed Saturdays, Sundays, and Postal Holidays. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Fill out a short form or get tips to fix some of the most common issues right from your computer. Postal Service about lost or stolen mail or mail fraud. For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. The webpage is organized to provide consumers . The U.S. Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov Complaints Complaints against the government Consumer product and service complaints . Accessibility On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. USPS Change of Address , USPS Hold Mail , Redelivery, etc. NATIONAL CONSUMER PROTECTION WEEK March 28, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts, 350,351,352,354,355,356,357,358,359,360,361,362,363, 364,365,366,367,368, 865, 870, 871, 872, 873, 874, 875, 877, 878, 879, 880, 881, 882, 883, 884, 280, 281, 282, 283, 284, 285, 287, 288, 289, 297, 850, 852, 853, 855, 856, 857, 859, 860, 863, 864, 716, 717, 718, 719, 720, 721, 722, 723, 724, 725, 726, 727, 728, 729, 210, 211, 212, 214, 215, 216, 217, 218, 219, 590, 591, 592, 593, 594, 595, 596, 597, 598, 599, 200, 202, 203, 204, 205, 206, 207, 208, 209, Baltimore, Capital, Northern Virginia, Richmond, Greater South Carolina, Mid-Carolinas, Greensboro, 604, 605, 609, 613, 614, 615, 616, 617, 618, 619, 625, 626, 627, 515, 516, 664, 665, 666, 668, 669, 670, 671, 672, 673, 674, 675, 676, 677, 678, 679, 680, 681, 683, 684, 685, 686, 687, 688, 689, 690, 691, 692, 693, 224, 225, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 244, 800, 801, 802, 803, 804, 805, 806, 807, 808, 809, 810, 811, 812, 813, 814, 815, 816, 818, 819, 820, 821, 822, 823 824, 825, 826, 827, 828, 829,830, 831, 240, 241, 242, 243, 245, 246, 247, 248, 249, 250, 251, 252, 253, 254, 255, 256, 257, 258, 259, 261, 262, 263, 264, 265, 266, 267, 268, 565, 567, 570, 571, 572, 573, 574, 575, 576, 577, 580, 581, 582, 583, 584, 585, 586, 587, 588, 750, 751, 752, 753, 754, 755, 756, 757, 758, 759, Appalachian, Cincinnati, Northern Ohio, Columbus, Erie, Central PA, Kentuckiana, Philadelphia Metro, Pittsburgh, South Jersey, 169, 170, 171, 172, 172, 173, 174, 175, 176, 177, 178, 179, 182, 184, 185, 186, 187, 188, 195, 196, 760, 761, 762, 763, 764, 768, 769, 795, 796, 739 790, 791, 792, 793, 794, 620, 622, 623, 624, 628, 629, 630, 631, 633, 634, 635, 650, 651, 652, 653, 460, 461, 462, 463, 464, 465, 466, 467, 468, 469, 472, 473, 474, 475, 478, 479, 486, 487, 488, 489, 490, 491, 493, 494, 495, 496, 497, 410, 434, 435, 436, 450, 451, 452, 453, 454, 455, 458, 470, Central Illinois, Chicago, Detroit, Gateway, Greater Indiana, Greater Michigan, Lakeland, Northern Illinois, Royal Oak, 500, 501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 520, 521, 522, 523, 524, 525, 526, 527, 528, 612, 770, 771, 772, 773, 774, 775, 776, 777, 778, 155, 157, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168, 498, 499, 530, 531, 532, 534, 535, 537, 538, 539, 541, 542, 543, 544, 545, 549, 700, 701, 703, 704, 705, 706, 707, 708, 710, 711, 712, 713, 714, 039, 040, 041, 042, 043, 044, 045, 046, 047, 048, 049, 010, 011, 012, 013, 014, 015, 016, 017, 018, 019, 055, 636, 637, 638, 639, 640, 641, 644, 645, 646, 647, 648, 654, 655, 656, 657, 658, 660, 661, 662, 667, 400, 401, 402, 403, 404, 405, 406, 407, 408, 409, 411, 412, 413, 414, 415, 416, 417, 418, 420, 421, 422, 423, 424, 425, 426, 427, 471, 476, 477, 369, 386, 387, 388, 389, 390, 391, 392, 393, 394, 395, 396, 397, 889, 890, 891, 893, 894, 895, 897, 898, 961, 030, 031, 032, 033, 034, 035, 036, 037, 038, 050, 051, 052, 053, 054, 056, 057, 058, 059, 090, 091, 092, 093, 094, 095, 096, 097, 098, 100, 101, 102, 104, Caribbean, Central Jersey, Long Island, New York, Northern Jersey, Triboro, Westchester, Albany, Boston, Connecticut, Maine, Massachusetts, New Hampshire/Vermont, Southeast New England, Western New York, 070, 071, 072, 073, 074, 075, 076, 078, 079, 439, 440, 441, 442, 443, 444, 445, 446, 447, 448, 449, 540, 546, 547, 548, 549, 550, 551, 553, 554, 555, 556, 557, 558, 559, 560, 561, 562, 563, 564, 566, 730, 731, 734, 735, 736, 737, 738, 740, 741, 743, 744, 745, 746, 747, 748, 749, Bay-Valley, Honolulu, Los Angeles, Sacramento, San Diego, San Francisco, Santa Ana, Sierra Coastal, 970, 971, 972, 973, 974, 975, 976, 977, 978, 979, 986, 270, 271, 272, 273, 274, 275, 276, 277, 278, 279, 286, 733, 765, 766, 767, 779, 780, 781, 782, 783, 784, 785, 786, 787, 788, 789, 797, 798, 799, 885, 936, 937, 942, 952, 953, 956, 957, 958, 959, 960, 940, 941, 943, 944, 949, 954, 955, 962, 963, 964, 965, 966, 905, 906, 907, 908, 917, 918, 926, 927, 928, 910, 911, 912, 913, 914, 915, 916, 930, 931, 932, 933, 934, 935, Alabama, Atlanta, Central Florida, Mississippi, North Florida, South Florida, South Georgia, Suncoast, Tennessee, 298, 299, 304, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 398, Albuquerque, Arkansas, Dallas, fort Worth, Houston, Louisiana, Oklahoma, Rio Grande, 832, 833, 834, 835, 836, 837, 838, 990, 991, 992, 993, 994, 307, 370, 371, 372, 373, 374, 376, 377, 378, 379, 380, 381, 382, 383, 384, 385, 004, 105, 106, 107, 108, 109, 124, 125, 126, 127, Alaska, Arizona, Big Sky, Central Plains, Colorado/Wyoming, Dakotas, Hawkeye, Mid-America, Nevada-Sierra, Northland, Portland, Salt Lake City, Seattle, Spokane, Media Relations, Public Affairs and Communications, 1-31-08. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hours of Operation Detroit, MI 48233-9501. Still nothing. Visit the. Select your state or territory from the alphabetical listing. I am not judging people. However, there is obviously another link in the **** chain that does not care and is allowing this bad behavior to continue. 475 L Enfant Plaza SW NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Postal facilities are closed on federal holidays. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Postal Service about lost or stolen mail or mail fraud. Inspector General, Privacy Policy They told me it would take 2 weeks to a month. Washington, D.C. 20268 The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. Email: USPS Customer Service Why am I being treated with malfeasance and indifference?
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