verizon trade in problems

Thanks to all authors for creating a page that has been read 483,948 times. We understand that you are experiencing an issue with your services. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Verizon is always here to help! Not a problem. response bias? Archived post. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. If there is any remaining credit it will be put toward your Verizon account. Yes. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. My issues with the trade in credits are still not resolved. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Why it was never clearly explained to the customer by all reps she chatted with? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Authorized retailers dont accept trade-ins. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I expect my last two bills to be paid for my time and trouble. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The $35 fee helps to recover some of that revenue loss. Check out the latest deals from Verizon on smartphones, accessories and more. Almost anything Verizon sells. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. I've been dealing with the same issue since December 2021. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. Go to My Devices in My Verizon. The FCC form is quick and easy and could really help others facing similar frustrations. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. Verizon outages reported in the last 24 hours. We inspect the device you send to ensure it matches the information you submitted. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. iPhone trade-in: How much is your phone worth? Note: Verizon is committed to keeping e-waste out of landfills. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. We're here for you and we want to help! I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Note: Authorized Retailer locations dont accept devices for recycling. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Final payout can vary depending on what shape the phone is in. So I was offered $800 through 24 months for my iPhone XR. Please, send us a Private Note, so we can open your account, and get you taken care of right away! Did anyone actually get their credit?? That is a standard industry practice. Get the trade in value for a device. If so,. Today, they credited my account with $142. Archived post. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Plus, a new line is required. I've never owned a S5 and definitely sent a S9. Thank you for reaching out to us. Try being overly polite and thankful. If you chose trade in via UPS* look for an email from us and follow the instructions. We'll help cover your costs to switch 2. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. upgrade. And we want to make sure you're getting your promotion! Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. This is not an isolated problem based on the number of people saying they had the same thing happen. If you misplaced your shipping materials, visit our Trade-In Tracker. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). *Store drop-off and UPS options aren't available in all situations. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. You'll also get an email with instructions after you submit your trade-in. Extend your session by clicking OK below. >Aldo. Check out the trade-in FAQs page. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. Read about our Citizen Verizon social responsibility policies. How do I contact Verizon and make them do what I want them to do? Questions? 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. By using our site, you agree to our. I just had something similar happen, a Trade-in offer that went from $300 to $24. Continue with your trade-in by choosing a payout method and your trade-in return method. Use your own shipping materials and print a label. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. or Android devices. Correct answers are available for this post. Your Device ID and IMEI are listed under the Device Information section. If you cancel your service, you'll owe the remaining balance of the phone. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I encourage others who experience similar problems to do the same. Applied to your Verizon mobile account within 1-2 bill cycles. How do I remove my personal information before I send back my device? Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Have any lingering questions? Include your email address to get a message when this question is answered. Re: Trade-In kits not received FOUR times. Scan this QR code to download the app now. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Please, send us a DM, so we can address all your concerns. I even offered to drive the phones to a physical store, but they said that was not allowed. File a complaint with the Better Business Bureau. Also, $45/mo sounds like multi-line pricing. If you requested a shipping kit but can't find or didn't receive it. Bring your device and UPS QR code to a UPS drop-off location. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. Thats what my trade in status said on the app. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. Verizon Gift Card, sent to the email address you provided during your trade-in request. Watch How to find your device ID for more options. "Warning: Don't Use Trade-In Program" VZW up to no good. You dont have to put your credit toward a new phone. IMPORTANT: Send in only one device per package. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Accessibility Resource Center Skip to main content. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Even if it's zero, we can still recycle the device for you. Here is the link to the complaint center at FCC. We use cookies to make wikiHow great. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Goodness! Have a phone you love? I think I'll take under advisement contacting the BBB and FCC. Avoid calling when you are on the road or have something pending. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Enter your mobile number. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). We have sent a private note to gather more information and work on the solution. Hi! To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. Yes. After you accept the trade-in credit and send us your device you can't get the device back. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Refer to Trade in your mobile device FAQs and video for more trade-in information. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. Device trade-in value: How much is my phone worth? Available for Verizon and non-Verizon customers. wikiHow is where trusted research and expert knowledge come together. Use our Store Locator and filter for "Verizon Company Store". Thinking about trading in your phone? Stores The other day, I noticed, they appraised my phone for $142. You will receive your first account credit within 1-2 billing cycles. Does my phone have to be paid off to trade in Verizon? *** So I wanna know if anyone else actually got their credit? Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Due to inactivity, your session has expired. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Stores your username on this computer. You'll see the options that apply to your trade-in during the ordering process. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Enjoy! I feel verizon lied. Visit our Verizon Gift Card FAQs for more information. Get up to $500 when you. Here is what happened to me: I am a new customer and traded-in four Iphones. Return your trade-in device with the battery in place. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. And that's only the people that could log-in to even like/reply. Follow the steps below to get an estimated value for your device. Then press zero for an agent. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Not a Verizon customer, yet? Nothing moves as fast as technology: Todays high tech is old news tomorrow. Depends on the situation. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. UPS sent "proof of delivery" that all four phones were delivered to Verizon. Get up to $500 when you. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. So I wanna know if anyone else actually got their credit? Don't see it? Spent over an hour tonight (again) trying to work this out. Choose from our 5G unlimited plans - all on the same easy-to-manage account. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. Please help! The iPhone 13, 13 Pro . Finally, they instructed me a way to request a mailing label that I needed to print myself. *Store drop-off and UPS options aren't available in all situations.
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