According to Qantas annual report FY2018, Jetstar Group reported underlying EBIT of $461 million, a record result in an increasing fuel price environment and Jetstar Domestic delivered record earnings of $311 million which shows Jetstar is achieving its financial goals and having improvements. His career includes several management and executive roles in Hong Kong, the UK, Italy, Japan, Canada, the Philippines and Australia before serving in the role ofChief Executive Officer from 2007 to 2011. She is Chair of the Audit Committee, a Member of the Nominations Committee and a Member of the Safety, Health, Environment and Security Committee. In addition to this, it prioritizes the safety of its customers and people. Organizational structure is something that is best decided upon internally, through a process of critical thinking and discussion by members of the group. He is a Member of the Remuneration Committee, and a Member of the Safety, Health, Environment and Security Committee. They bring a breadth of experience spanning the operational and commercial dimensions of multiple airlines in different countries, as well as experience in marketing, customer experience, loyalty, legal and other disciplines. An organizational structure is a hierarchical outline of a company's roles, teams, and employees. It is one of the low-cost companies with its headquarters in Melbourne, Victoria. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. Her areas of expertise include corporate advisory work, particularly in relation to mergers and acquisitions, corporate restructures and general corporate activity. The Jetstar Group Chief Executive Officer is Stephanie Tully. QANTAS was formed in 1920 in Queensland and in 2020 it celebrates its completion of 100 years of continuous service of safety and precision. It is because of the right formation and execution of the laws at all steps of the organizational structure that Qantas has managed to rise at such heights. In total, Jetstar has about 150 aircraft on back order. Thus, it is extremely important for every leader to adopt an attitude which is helpful and motivating as well. The literature review discusses the limited number of studies of the carrier-within-a-carrier (CWC)or "airline-within-an-airline" (AWA)approach, in which researchers have identified the difficulties involved in establishing two separate airlines on different business platforms that share the . This was the time when flight hostesses started to be believed as the marketing symbol of all aviation companies and QANTAS left no stone unturned to mark itself as one of the most glamorous airline services. (Harvey & Turnbull 2010) Compare to Qantas, full service carrier, rewardswould be lower in Jetstar, the low-cost carrier, such as extended working hours, less basic pay and fewer vacation and leave arrangements. These two brands are known to serve class and safety to its regional, domestic and international customers. He held the position of Executive Manager, Group Safety and Health between 2009 and 2012, following six years at Jetstar as the Group General Manager, Flight Operations and Safety where he was a founding member of the Jetstar senior management team in 2004. Along with providing high class services to its customers at the Aviation sector, the company also sustains transparency of information between its employees. Organizational structure is the backbone of all the operating procedures and workflows at any company. 02495. Qantas organizational structure follows a corporate governance framework, which is taken care explicitly by its board of directors who assure a three step application of shareholder value. Before this, he has served various roles inside the QANTAS group and has brought significant turnovers for the business expansion and profits of the organisation. The company is also accountable for providing cabin crew services to its home country Australia and placed across the world. This corporate structure is typical in businesses that seek to maintain strong central control on all operations via top-level strategic management at the organizational headquarters. Task behaviour is the extent to which the leaders provide the direction, structure, duties and responsibilities to individual or the team. Andrews upcoming retirement from the Group was announcedOpens external site in a new window on 27 February 2023. Pearce and Robinson (2011) define organisational structure as the official arrangement of interaction between responsibilities, people, and resources in an organisation. The Qantas Board of Directors is responsible for confirming that Qantas has an appropriate corporate governance framework to ensure the creation, protection and enhancement of shareholder value. Markus holds an MBA from Australian Graduate School of Management and a Master of Science in Industrial Engineering and Management from University of Linkoping, Sweden. Jacqueline Hey was appointed to the Qantas Board in August 2013. BSc, MSc, MA, FRAeS, FTSE | Chief Executive Officer and Managing Director Age: 56. The Jetstar Group has four codeshare partners on select Jetstar routes, being Qantas, Japan Airlines, Emirates and American Airlines. Previously, Markus served as the Executive Manager of Network, Revenue Management and Alliances, where he was responsible for a large part of the commercial strategy for Qantas International and Qantas Domestic. When you start our intensive development program you hit the ground running, then Our vision is to make the world more accessible. Antony Tyler, is the Chairman of the Safety, Health, Environment and Security Committee and also a member of the Nominations Committee. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia. The Jetstar Group Chief Executive Officer is Stephanie Tully. Bamber, GJ, Lansbury, RD, Rainthorpe, K & Yazbeck, C 2006,Low-cost airlines product and labor market strategic choices: Australian perspectives. He is an honorary member of the Business Council of Australia, and a Fellow of the AICD. It has been the reason people smile and the one which helps them earn bread and butter for their families. In Australia and New Zealand, Jet Airways is wholly owned by Qantas Group, whereas Jetstar Asia, Jetstar Pacific and Jetstar Japan are in partnership with Singapore company Westbrook Investments, Vietnam Airlines and Japan Airlines, Mitsubishi Corporation and Tokyo Century Corporation, respectively. The respective board assures the right management of the Qantas organizational structure and oversees that every single task of operation is properly managed at each level, beginning from the commencement stage. At Jetstar, the environment is fast-paced and ever-changing. The Qantas Group's main business is the transportation of customers using two complementary airline brands - Qantas and Jetstar. She is Chair of the Remuneration Committee and a Member of the Audit Committee and a Member of the Nominations Committee. Between 2004 and 2010, Ms Hey was Managing Director of various Ericsson entities in Australia and New Zealand, the United Kingdom and Ireland, and the Middle East. Joining Qantas in 1994, she has held a variety of senior commercial, customer and finance roles across the Group, in Australia and overseas, including Executive Manager of Sales and Distribution, Senior Vice President for Qantas across the Americas and New Zealand, Executive Manager of Commercial Planning and Executive Manager for Product and Service. Jacqueline Hey is a member of the Audit Committee and was appointed to the Qantas Board in August 2013. As rightly said by Albert Einstein, learning is a never ending process. (Hill & Jones 2015 pp.445-446) Jetstar group is made up of Jetstar Airwaysin Australia and New Zealand which is wholly owned by the Qantas Group, Jetstar Asia Airways which is based in Singapore and run by a local company, Newstar Holdings (51% share) together with Qantas group (49% share), Jetstar Pacific Airline ,based in Vietnam which is 30% owned by Qantas and majority shareholder is Vietnam Airlines and Jetstar Japan which is run by partnership agreement between Qantas group, Tokyo Century Corporation and the Japan Airlines. He has served as the Executive Chairman of the Leo Burnett Group and Director of Fairfax Media Limited. 3. Mr Joyce spent eight years at Aer Lingus, where he held roles in sales, marketing, IT, network planning, operations research, revenue management and fleet planning. Jetstar Japan Co., Ltd. Jetstar Holidays K.K. (Jetstar 2019)It is part of the dual brand strategy of Qantas airway. (Jetstar 2019) This type of culture fall into the category of involvement culture but at the same time, Jetstar is using adaptability culture to respond the fast-changing environment by encouraging team members to utilize their different skills and experience and be innovative and adventurous. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. Do you have a 2:1 degree or higher? Jetstar Regional Services Pte Ltd, BRN: 201229688K. He also previously held the roles of Finance Director between 2002 and 2004, and Deputy Managing Director and CFO between 2004 and 2005. (DuBrin 2001 p.159) Leadership can be Charismatic, Transformational or Transactional. A flat structure is an organisational structure with only a few layers of management. Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. The hard model of HRM focus more on task and monitoring and control are important part of the management process. This includes the Groups 2050 net zero emission plan one of the first of any airline worldwide and our program for waste and plastic eradication. The six types of organizational structures discussed here include functional, divisional, geographic, matrix, networked/team, and virtual. Having served the industry for almost 100 years, the company proudly declares itself as one of the most trustworthy organisations in the world of aviation. Stephanie holds a Bachelor of Commerce (Honours) from the University of Melbourne. He is also the Chairman of Treasury Wine Estates Limited, a Director of Murdoch Childrens research institute and a Director of Boral Limited. (Jetstar 2019) In order to achieve the goals of organisation, Jetstars business strategy needs to align with other important strategic functions such as the Leadership, organisational culture, organisational structure and human resource policies. John joined Qantas Airways in 1999 and holds an Air Transport Pilot Licence with 10,000 hours flying experience. Qantas Airways Limited ABN 16 009 661 901. 1945-58, Post-war, the company established strong services within Australia to ensure a proper flow of transport and communication between the Australians. In a 20-year career in corporate relations, Andrew has worked across the public and private sector in a range of industries, including utilities, major infrastructure and public transport as well as a period of time in consulting. On long haul flights (Boeing 787-8)economy class passengers can choose to pre-purchase a variety of meals, entertainment, and comfort options to customise their flight experience. He has broad experience in leading large-scale successful change, including start-ups, mergers, acquisitions and transformation programs. Geographic structure provides good coordination and control since several regional hierarchies are formed to take over the work which make the organisational structure short and flat where bureaucracy is less and productivity is more efficient. One of the effective organisational structures for cost cutting is Geographic structure where the employees are grouped into different geographic regions to fulfil the customers needs in different geographic locations. Belinda Hutchinson was appointed to the Qantas Board in April 2018. Collectively the Jetstar Group offers more than 5,000 (pre-covid) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. A subsidiary of Qantas, Jetstar has made a name for itself and is highly popular in the value based markets due to its low costing fares and frequency of leisure flight services. Stephanie was appointed to the role of CEO Jetstar Group in November 2022. In October 2019, Vanessa Hudson commenced the role of Qantas Group Chief Financial Officer. He has held senior leadership and strategy roles for a number of leading communication companies in Australia and overseas, including as Managing Partner for DArcy, Strategy Director for The Campaign Palace and Head of Strategy for DDB Needham Worldwide. Were passionate about diversity, collaboration and inclusion and aim to create an environment where our team members feel valued, respected and enabled. The board has formed a charter and works in accordance to the rules and regulations being framed and documented in a written piece mentioned on the companys website. The company is known for its superiority in terms of safety, operational dependability, servicing the customers, planning, maintenance and engineering. 24. (Anthony, Perrewe & Kacmar 1999 p.664) There was a controversial issue of Jetstarusing foreign cabin crews on domestic routes and paying them with lower rate. It is the prime reason that the company has grown so well under the diligent and expertise guidance of such experienced professionals. Company attract people by good salary, clear job objectives and duties. With the modernisation of the world and the increasing requirements of travelling, QANTAS has launched this specific regional airline for the people of Australia. - Include a relevant passage (direct quotation) from the Jetstar case study with formal referencing of the case study REFER TO: The carrier within a carrier strategy: An analysis of Jetstar pp. This structure is organized by departments and expertise areas, such as R&D (research . The prime business of the brand involves the transportation of its customers with the help of its two airline brands- Qantas and Jetstar. He is an esteemed member of the remuneration committee and the Safety, Health, Environment and Security Committee. Transactional leaders sticks with rules and regulation of the organisation and are strong on planning, budgeting and meeting targets. Absolutely, the company has crossed over the 100 years mark and has proudly served the Australian citizens and the people from around the world, with its world class facilities. We encourage all our team members to use their different perspectives, talents, skills and experience. Move Strategy T. Move New Zealand, Sales J. Group Executive, Strategy, People and Technology. Jetstar Airways Pty Ltd, ABN: 33 069 720 243. 1829. He works closely with his managers at his Melbourne office where he moves around his desk and sit with different teams showing his support and providing energy to motivate them at the same time which is also a high relationship task behaviour. 2, 5, 6 Markus joined the Qantas Group in 2011 and was previously Regional General Manager for Qantas based in London after serving as Head of Group Strategy and Head of International Revenue Management. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent. BA (Jurisprudence)| Independent Non-Executive Director Age: 67. Singaporean Travel Agent License No. Passengers of Australian low-cost airline Jetstar can now book seats on IndiGo flights as an interline agreement between the carriers went live on Wednesday, according to a statement. Dedicated to your worth and value as a human being! In this role, Rob also leads the ongoing group-wide transformation program, and has overarching responsibility for HR policies and procedures across the Group. (Our governance, n.d.). At both Qantas and Ansett, he led the network planning, schedules planning and network strategy functions. A person with a thorough understanding of the airlines industry, Andrew joined QANTAS in July 2014 as COO and the very next year in March, he was appointed as the CEO of Domestic. How broad is it? Our academic experts are ready and waiting to assist with any writing project you may have. If you love adventure, making a difference and working among friends, this is a great place for you. Olivia Wirth was appointed as Chief Executive Officer of Qantas Loyalty in February 2018. As Chairman of an IT business that was ultimately sold to a US private equity firm, Andrew gained valuable commercial insight as well as practical governance and board leadership. Initially, he joined Qantas in the year 2000, and handled the network planning, planning of schedules and Network Strategy Functions. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent. Serving as the Chief Executive Officer and Managing Director of Qantas from November 2018, Alan Joyce has been the man behind few of the biggest transformations at Qantas. Our academic experts are ready and waiting to assist with any writing project you may have. According to Harvard and Michigan models, there are two characteristics of HRM: soft model of HRM and hard model of HRM. Also, its main aim to deliver highly sustainable benefits to all its shareholders. Maxine Brenner was appointed to the Qantas Board in August 2013. It further helps other businesses to stay connected with its customers and earn their loyalty with its over the years successful strategies. Previously serving as Chief Executive Officer, Qantas Regional Airlines Group with responsibility for QantasLink branded operations, Johns role has expanded to encompass Group Safety, Group Security, the Qantas Group Pilot Academy, Auckland-based Boeing 737 operator Jetconnect and shared services for workforce planning and ground operations across Qantas. The Jetstar Group has 40 interline partners: American Airlines; Aircalin; Air Canada; Air France; Air India; Air Niugini; Air Pacific; Air Tahiti Nui; Air Vanuatu; British Airways; Cathay Pacific; China Eastern; China Southern; Dragonair; Delta; El Al; Emirates; Ethiopian; Etihad; Finnair; Japan Airlines; Jet Airways; KLM; LAN Airlines; LAN Argentina; LAN Ecuador; LAN Peru; LAO Airlines; Lufthansa; Malaysian Airlines; Qantas; Qatar Airways; Royal Jordanian; Shanghai Airlines; SriLankan; Swiss; TAM; Turkish; United and Vietnam Airlines. It also aids the companies in taking their businesses forward. Human resource management (HRM) is the process and practise of management where the HR managers advise and manage on the recruitment, selection, retention development of staffs by using complex laws and regulations in order to achieve the goals of the organisation. All of these hail with strong experience and possess diverse perspectives with respect to their work knowledge. In 2000, he got the fortunate opportunity to join QANTAS as the head of network planning and strategic functions. Effectiveness of leadership style depends on matching the style of leadership and the situation of the organisation. Orgnaisational Structure at Jetstar Airlines Jetstar Airlines is existing in the Asia Pacific region through association and partnership with various other companies operating in different countries. Singaporean Travel Agent License No. We're here to answer any questions you have about our services. Prior to that, he was Executive Director of the Menzies Research Centre. Additionally dedicated terminals for cargo handling are accessible at 22 locations across the globe. BCom, FAICD| Chairman and Independent Non-Executive Director Age: 62. On 27 February 2023, Qantas announced changes to the Group Management Committee, as the national carrier moves into a new phase of growth and renewal. These days, the airline and its low-cost division Jetstar operate as many as 55 flights in and out each week to meet surging demand from Australians who can't leave the country. He then got the position of chairman in 2018. A man responsible for all the public affairs of the QANTAS group, Andrew Parker is the Group Executive for Government, industry, international and sustainability. He is Chair of the Nominations Committee. The details mentioned further can be highly lucrative for students to write their college assignment and for getting assignment help in Australia. Mr Sampson was Executive Chairman ofthe Leo Burnett Group from September 2015 to January 2017, and National Chief Executive Officer from 2008 to 2015. Collectively the Jetstar Group has a schedule of flights to more than 58destinations in 18countries and territories as outlined below. An organisational structure is essentially the way in which a business is run; it is a vital component to running an effective enterprise. One should never stop learning and the same has been absolutely proven by the QANTAS group. He wasalso a Director of Fairfax Media Limited from 2014 to 2018. The Board is made up of three women and five men. Before Qantas, Andrew was Senior Vice President Public, International, Industry, Environment Affairs at Emirates, based in Dubai and was a key architect in the Qantas Emirates alliance that launched in 2013. The Jetstar group in totality provides a count of over 4000 flights per week to over 75 destinations spread across 17 countries. Transformational leaders are the ones inspire change and innovation. Jetstar has a strong and unique culture supported by our values: These core values underpin the way we work. "As demand for air travel continues to recover, Jetstar customers looking for low-cost travel options can now access IndiGo's low fares from Jetstar's hub in . The brand operates more than 2000 flights in a week to various metropolitan and business destinations of Australia. Further, there have been many feathers added to his cap such as being a member of the Board of Governors of the International Air Transport Association and a Director of the Business Council of Australia. Michael LEstrange was appointed to the Qantas Board in April 2016. Serving as the Chief Executive Officer at Qantas Loyalty since 2018, Olivia Wirth has actually been an integral part of the QANTAS group from 2009. In 2004, we launched Jetstar in Australia - a low cost carrier that has since grown to five Jetstar-branded airlines operating across Asia Pacific. Customers can choose between two types of fares Economy or Business (on selected international flights). Prior to joining Qantas, Rob was a Partner with Bain & Company in Los Angeles and Sydney working across multiple industries, with an emphasis on media, technology and telecom businesses. Moreover, Qantas flights look forward to maintain a healthy relationship with its internal and external public. He has also worked in travel retail and as a strategy consultant. The Jetstar Group is one of Asia Pacifics fastest growing airlines. She has over 30 years' experience in the financial services sector, working in senior roles at Citibank and Macquarie Group. Formerly, she had also served as a lecturer in the Law Department at two eminent Universities in Australia, namely The University of New South Wales and The University of Sydney. Jetstars mission is to offer low fares to enable more people to fly to more places, more often. The various professional responsibilities which he has shouldered in his career include heading the National Security College at the Australian National University, being the Secretary of the Department of Foreign Affairs and Trade and Australian High Commissioner to the UK from the year 2000 to 2005. There is, of course, a primary leader - the director. Jetstar Regional Services Pte Ltd, BRN: 201229688K. BEc, FCA, FAICD| Independent Non-Executive Director Age: 69. Find Out How UKEssays.com Can Help You! The clear cut strategy of Qantas focuses on the overall development of the company. The Jetstar Group has access to these aircraft to facilitate its growth. He also manages the integration of ESG in to all aspects of the business. Jetstar is part of the Qantas Group's dual-brand growth strategy, in which Qantas competes at the premium and business market and Jetstar focuses on leisure markets. The leadership style of Alan Joyce is generally recognised as the transactional or the managerial leadership style. In the earlier phase of her professional life, she shouldered various professional roles such as being the Managing Director of various Ericsson entities, the Director of Australian Foundation Investment Company and a member of the ASIC Directory Advisory Panel. For domestic flights on Jetstar Australia and New Zealand, passengers may choose to purchase a variety of snacks and beverages. By using geographic structure, the organisation can attain economies of scale in buying, distribution and selling, while lowing the cost structure and actively responsive to customer needs at the same time. It started its operations on 16th November 1920 in Queensland. No plagiarism, guaranteed! The vision for the company was crystal clear to fly overseas and rule the world. Its services range from destination promotions, holiday packages, event packages including stage shows and sports events, code share services and packaging for airlines other than Qantas group, under the name Viva. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. On Jetstar Asias short haul flightsa variety of snacks, beverages, hot meals, comfort items and duty free goods are available for purchase. Once a fare is selectedcustomers have the option to add a bundle of extras,whichcan includechecked baggage,seat selection, in-flight products, fare flexibility, lounge access and Qantas Frequent Flyer Points. It mostly gives the credit of its success to its fellow Australians, who have helped the company achieve greater heights in its rollercoaster ride of success. Mr Goyder was the Managing Director and CEO of Wesfarmers Limited from July 2005 to November 2017. Qantas belongs to Oneworld, which is the world's biggest airline company which assures high quality.of service at every step. Alan Joyce is presently the CEO and Managing Director of Qantas Group. Take your travel to the next level with Jetstar Business Class. Available on selected routes, Jetstar Business Class is designed for the business traveller or for those who want to add that little bit extra to the travel experience. Qantas is using portfolio and diversification strategy and focus on premium Business market while Jetstar is focusing on leisure market. Mr Sampson has over 20 years experience across marketing, communication, new media and digital transformation. She also served as a Member of the Australian Governments Takeovers Panel. For bookings in New Zealand Dollars (NZD) a Booking and Service Fee of NZD $5 to NZD $12.50 per passenger, per flight applies to payment options other than POLi, voucher and Jetstar MasterCard. The entire Qantas management structure is taken care of by the board of directors, which is also further seen by the Qantas Audit Committee. 2006 mention Jetstar also takes advantage of broad job classifications for its own employees and the companies to which it outsources processes. (Barney &Griffin 1992 p.366) Managers can use organisational culture as a control by influencing the kind of values and norms which specify the right behaviours for the people in organisation. Jetstar Airways Pty Ltd, ABN: 33 069 720 243. He was designated as a member of the Qantas Board in July 2008. CEOs of the Jetstar network of airlines are:Barathan Pasupathi (Jetstar Asia), Masaru Kataoka (Jetstar Japan). The man behind the management of the QANTAS human resources, IT and strategy, Rob Marcolina has made considerable transformations in the companies across the Qantas group. And discounted travel benefits for the Jetstar employee and their nominated partner which include airfares discounts, deals for accommodation and car hire and travel insurance for both domestic and international travel which can be used within the Qantas Group and other partner airlines. Having served the industry for almost 100 years, the company proudly declares itself as one of the most trustworthy organisations in the world of aviation. Ms Hey is Chair of Bendigo and Adelaide Bank Limited and a Director of the Commonwealth Superannuation Corporation. It was from the two prestigious Universities namely- the University of Sydney and The Oxford University that he gained his academic qualifications and got himself ready to serve the world. BA (Syd), MA (Oxon) | Independent Non-Executive Director Age: 70. It has not only promoted innovation but has also inculcated the spirit of righteousness in all its employees. The Board is made up of three women and five men. A consistency culture is for stable environment where following the rules is valued and encourages to work in rational and systematic way. Alan Joyce AC, took to the role of being the CEO of Qantas Airways on 28 November, 2008. We've received widespread press coverage since 2003, Your UKEssays purchase is secure and we're rated 4.4/5 on reviews.io. It also collaborated with. The three steps of Qantas organizational structure can also be termed as the definitive vision, with which the company works. He has a strong passion for the -environment and biodiversity. Collectively the Jetstar Group offers more than 5,000 (pre-covid) flights a week to 58 destinations in 18countries and territories across the Asia Pacific region. In some region, there is a downturn, and so it is quite severe in some rural areas. Free resources to assist you with your university studies! In 1935, the company expanded overseas by introducing flying services between Brisbane and Singapore. The vision of QANTAS founder from the very beginning was aligned with the fact of introducing and pioneering an absolutely new fashion of travel for its fellow Australians and people from the world.
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