optimum can't rewind live tv

And if you directly compare Streaming Services with Optimum, then with the base price of Optimum, you will get Youtube TV, Hulu and Sling TV. If that still doesnt work, try plugging in another cable box and seeing if it works. My X-1 box just stopped rewinding and pausing today. But you can resume enjoying your Optimum bundle when you get back. These devices will typically allow you to record more hours of content than the models offered by the cable companies, and they often have additional features like online streaming and access to third-party apps. 0000000016 00000 n For this purpose, you need to reset the DVR by locating the reset button of your DVR. Web Pause a live program, rewind and play a portion of it back again and fast-forward to catch up to live TV. Make sure you are signed in with your Xfinity credentials. Contact us WebIt's the deadliest job on Earth: crab fishing off the Alaska coast o See more. jP.>G>MY$IYYZuX=NMMmV0"*L0b H:ptss,rqItMj#u^pvF=R]6LQZ]W8|FWjJ)v@XLrmP0'*/jERfJ03#1aXWIR4hA^+5?oQJk This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. Did you know that #. See also: Optimum Overview | Optimum Channel Lineup | Optimum Internet | Optimum Bundles | Optimum Customer Service | Optimum Availablity Map | Optimum Hidden Costs. Hi there, @user_0ed6e9, thank you for commenting and sharing your experience on our Xfinity Forums. 0000003077 00000 n 5. But I hear you can't rewind live TV? They do have 'my5' (at least on my x90J), but the others are planned for this year, according to Sony. The cookie is used to store the user consent for the cookies in the category "Performance". I did a reset but that didnt work. The Xfinity Stream app and stream website do not have the option to pause live TV. To cancel Optimum service, call Optimums local customer service line for your region. If all the above steps dont work and youre still experiencing issues with your cable box not getting a signal, then you should contact your cable provider for further assistance. Wait about five seconds, then plug it back in and allow the box to reboot, which takes about three minutes. Have you completed a cable box reset to any of the TV's, has there been any changes? For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. Make sure the power cord is securely plugged into the back of your cable box and the outlet, and that the HDMI cable is connected to the HDMI port on both your TV and your cable box. We're looking forward to helping make this right. Select Manage devices, and then Link Another Fire TV. Choose the Fire TV you want to control. Am I missing some other hardware that they're not advertising? The error message DVR Service Unavailable may appear for a number of reasons: Power was unplugged to either the Expander (external hard drive) or the Digital Box while a recording was in progress. Jericho, NY 11753. During the reset process, the digital cable box will display hold followed by turn on. 0000102473 00000 n Optimum customer service is available from 9:00 a.m. to 5:00 p.m. The form covers account transfer scenarios like changing your account name after a marriage or transferring account ownership if the old account holder passed away. I've yet to find a way to make the solution permanent. 0000151103 00000 n However, you may visit "Cookie Settings" to provide a controlled consent. Now you can record up to 15 shows while watching any live or pre-recorded show, from any cable box in the house. Which is the best DVR service on the market? Which is correct poinsettia or poinsettia? I am able to jump back but when trying to rewind it just sits there. Many of these devices also stream content from services like Netflix, Hulu, and Sling TV, which may require a subscription for certain features. 1. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Yes, you can pause Optimum at any time. You have up to 300 hours of Standard Definition (SD) or up to 75 hours of High Definition (HD) in storage space. Privacy Policy. Enjoyed it because I could fast forward, pause, rewind and now when I try to do that this is what I get This set up top box doesnt support it. So whats going on?? The Samsung boxes are the only way to have full optimum tv without using the altice one modem router combo box, which is Can't rewind or fast forward on my TV during live shows. When I'm warching a recorded show everything is okay. ET. 0000003188 00000 n The cookie is used to store the user consent for the cookies in the category "Other. To perform a hard reset, you will need to unplug the device from power and wait at least 15 seconds before reconnecting it, allowing the device to completely reset. On the side of the box, there will usually be a label indicating a Reset button. Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. . To find out exactly what DVR service is available to you and the associated pricing, the best approach is to contact Optimum directly for the most up-to-date and accurate information. Optimum has almost all the popular channels in the US, but if you need more channels, then Verizon Fios is the only TV provider to offer more channels than Optimum TV. Yes, there are DVRs that dont require a subscription. This could be due to a power surge in your area, in which case you should attempt to reset the power outlet. 0000002909 00000 n +Use the ARROWS to highlight Record and press SEL. If anyone can they should be with how large they are. Then, press FF, to see if those 30 seconds have been "buffered", and if the playback from the buffer is at a "fast-forward" speed. Additionally, Optimum charges a monthly fee for access to its DVR service and a one-time installation fee. The only way I can stop it is if I press the pause or change the channel. Thanks in advance. Actually you should be able to fast forward a live feed. With my Humax PVR I could pause and rewind live TV by default. It sounds like the only solution is to drive 30 miles and exchange it at the nearest Xfinity store. The sales departments hours are 8:00 a.m. to 8:00 p.m. Are you still having issues with the DVR rewind and fast-forward functions? Actually you should be able to fast forward a live feed. Another button on your remote should go "back" 5 minutes, each time that you press that button. I've tried everything available to me by Xfinity but nothing has worked. I dont understand what happened I was able to pause, fas Ive had this system for about two years now. Can you advise if there has been any troubleshooting done on your end, and what's been done if so? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. %%EOF There is no buffer. PAVA "@;`DQ0`ijNuDQ#peB&jqN}zy39=s~.# K$I)E9Y* G&rwmY-[z?/{X laAa7d*R.Z\QN!rs #GetCloserGoFarther with award-winning Internet from Optimum. 200 Jericho Quadrangle I just changed over from Telus and I was able to turn the news on in the last few minutes and rewind it to the start, but no FF is allowed with that feature, I guess it's so you have to watch the commercials. The action you just performed triggered the security solution. If your cable box is not working properly, there are several steps you can take to try to get it to work again. Remote control sticking on fast forward and rewind when watching live tv Go to solution Hi, when I am watching live tv, if I try to rewind to a few minutes to rewatch something, my remote keeps rewinding until it gets to when I started to watch the programme. 126 0 obj <>stream I wish I could just talk to someone at comcast, but of course you can't. Click the direct message icon, 2. BUFoZTr|_R&RxL( b$(" "XKZ('jJ"^$h&-d%M&y7E"2rb 66.33.216.187 Click the "New message" (pencil and paper) icon, 3. Press the same button, to switch to "fast reverse". Love, who won over the judges with a performance of her original song Boulders on Sunday, failed to score a spot in the top 12. Optimum is not available in your area, but we can help you find a provider that is. But opting out of some of these cookies may affect your browsing experience. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Finally, you can purchase standalone DVRs from many major electronics stores. The quickest and easiest way is to log into your Optimum account and select the Pause option. 0000008424 00000 n for storing your recordings. To transfer an Optimum account, fax Optimums account transfer form to +1-516-803-1688 or mail it to Optimums office: Altice USA Thanks! You also have the option to opt-out of these cookies. Lamps work. This is usually positioned on the lower portion of the box and is a small, red Reset button. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Having issues with my tv not rewinding, fast forwarding or pausing., I've tried everything available to me by Xfinity but nothing has worked., I need help before I decide to cancel my service. WebIf you are connecting to a Dish TV, you will have to go into your TVs settings and enter the code that appears on your screen in the Alexa app. I dont understand. pPb$bD;1Tl[\Xl* C6D`0x1Fgl4 SQel Pressing this Reset button can help to solve a variety of issues with your cable. 0000001788 00000 n Your IP: If youre heading out of town for a while, call Optimum customer service at +1-866-218-3259 or chat with an Optimum by scrolling to the bottom of the page and clicking Message us. Just ask the agent to freeze your service for up to six months. Firstly, make sure all the connections to the cable box are secure and connected properly including the coaxial cable and power cord. Hey there @user_8f5309, thanks for reaching out! Does it? You have reached out to a team of experts who are ready to do what we can to have this resolved. I too am having issues rewinding. Depending on your account, there may be a small fee for this. If youre not getting a picture or you see a blue or black screen, check that your WebWhen you need to pause live TV, press PAUSE and the program will stay paused for up to 15 minutes. Click the direct message icon The cookie is used to store the user consent for the cookies in the category "Analytics". Some cable and satellite providers offer set-top boxes with DVR functionality that also dont require subscriptions, as long as you are a customer of the provider. This lets you start, stop and manage recording from outside the home, as well as search for programs, set up auto recording for your favorite shows and receive recommendations for programs to record. Enter your zip code below to see if Optimum services your new address. 0000002964 00000 n endstream endobj 98 0 obj <> endobj 99 0 obj <> endobj 100 0 obj <>stream Then choose which Alexa devices you want to control your TV and tap Link Devices. Performance & security by Cloudflare. Finally, select Return to. WebA really cheap option is to recycle an old laptop hard drive and buy a HDD caddy for 3. 0000013294 00000 n Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum to voice your account concerns. The reset button on an Optimum cable box can be found by first accessing the underside of the cable box. Press Enter to send it. WebTo correct the issue of the guide showing no data, please perform the following: Unplug the power cord and unscrew the coaxial cable from the back of the box. ET on Saturday. Press PLAY when you want your program to resume. I did the system refresh to fix my problem rewinding live tv and now I cant even pause it. We are so glad to hear from you and want to assist in any way that we can to get this addressed and resolved for you. Press ESC to cancel. Oftentimes, performing a System Refresh on your X1 box can fix most issues you may experience not unlike yours. However, the vast majority of the country still gets their television through a cable box. YouTube TV allows for rewinding live TV on Roku and Google Chromecast with Google TV. It is a pity about the lack of a live pause feature though. Each TV box is $7.50 per month, and DVR storage service starts at $10.00 a month for 150 hours and $20 a month for 300 hours. ET on weekdays and 9:00 a.m. to 1:00 p.m. 0000003572 00000 n Check out Optimums moving form to make sure you can transfer your Optimum TV or internet service. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, It worked yesterday just fine. A drop-down list appears. Scan this QR code to download the app now. Resetting the DVR will fix the majority of issues and an unresponsive DVR is one of the issues that a reset can fix. Hello @user_25a163. Third, check the cables themselves. These DVRs typically come with a basic remote, their own hard drive, and a variety of other features. Finally, you can always just unplug any Optimum equipment in your home to immediately pause services without having to contact Optimum. Youll need an Optimum ID to access your DVR away from home. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Your future is only a connection away. So the programming to do this is available if DIRECTV chose to do so. The quickest and easiest way is to log into your Optimum account and select the Pause option. For more information, please see our 0000015888 00000 n Also, have you had a chance to reset your box to see if it helps? Through the Optimum Senior Plan, customers over the age of 65 can save up to 35% on their monthly service fees. Rewind a live Some cable companies charge you a monthly fee to rent a DVR and require you to pay a monthly service fee to use it. However, there are a few ways to ensure you dont miss any of your favorite shows or important moments when they happen. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! Could you first initiate a chat and start with your full name and address? It does not store any personal data. However, when I do, the stream skips to a totally different point in time on that channel. We are happy to help with the pausing/rewinding issue that you're experiencing. + Visit optimum.net, sign in with your Optimum ID and password, and select DVR next to TV in the top navigation bar. Thanks for bringing your TV plackback issues to the attention of our community! They also include all the local channels (ABS, CBS, NBC, Fox) in the service, which is a great. 0000014111 00000 n Many streaming media players, such as Amazon Fire TVs and Apple TVs, allow users to connect an external hard drive and record television shows, movies, and other content without the need for a subscription service. The X1 boxes have this functionality with a DVR. +Press REC to get to Recording Options. Is this the first time that you've run into this issue? If the connections are secure but the cable box still does not work, then it may be possible that the cable box may be defective. Hearing from our happy customers is what motivates us to The cost of DVR service with Optimum depends on your specific TV package. I need help before I decide to cancel my service. Seven Optimum Stream TV boxes, but I just checked their channel lineup: Funny or Die channel, Mr. Bean & Friends channel, Just for Laughs channel. Visit Optimums support page to find tutorials thatll answer common internet, TV, phone, and account questions. @Mike1234-- There is no Rewind orFF working. Aggravating. First, you will need to contact Optimum customer service and explain that you would like to downgrade your package. Type your message in the text area near the bottom of the window. It is the X1 Xfinity box that is being referred to. This cookie is set by GDPR Cookie Consent plugin. Every Samsung STB out of the house (because they keep failing). These cookies ensure basic functionalities and security features of the website, anonymously. It depends on whether the live stream is being hosted on a platform that has the replay capability. A DVR (Digital Video Recorder) is a device that will record content that you get with cable TV. Optimum DVR offers a variety of features including the ability to record and store up to 200 hours of HD programming, pause and rewind live TV, record two shows at once, access and stream recorded shows from anywhere, and more. hWioFKIeF@K+ M$#ow):m~Xr7V1c 2DKItid"J\GawK4WEUg+8b0vu 3l189&^]=dy6cn1 ,6J?>,8o=68 {pEGnfT2m98R43jLM5SbR{UQ;I5K[2Sc~XKf$]m|bFSVOFZ d-=zG4zOt>4NiDc%:)>SATRE3jiNtEtC_~B-b^li\]LMY6 ).1]Wq*}UsAla8Rf55@wf6j^>;X K`Gp9 Watch the lamps on your remote, as you press buttons. 1. Optimum gives you lots of channels for decent pricing, but youll have to watch out for hidden fees.Does Optimum have fees? bit.ly/3OWdyt3 One button on your remote should go "back" 15 seconds, each time that you press that button, to the limit of the amount of buffered content. DVR also allows you to rewind and fast-forward live TV, pause a show, or even create your own instant replays. You want to watch TV on your time, so weve built a DVR that lets you. Optimum gives you the ability to record up to 15 programs at once, even while youre watching something else. There are no long-term contracts or additional fees, so customers can customize their service whenever they want. The service is available with Optimums digital television packages, and customers can choose from the standard Optimum DVR system or upgrade to an Enhanced DVR that offers additional features such as recording four shows at once, programming activities, and more. You can also use the Optimum DVR service to record your shows and watch them later on your own time. There is no buffer. Make sure all the connections are secure and tight, and if applicable, check for any kinks or bends in the coaxial cable. You will also need to discuss returning any equipment that was provided with your current package and make sure it is returned in a timely manner. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. You can email the site owner to let them know you were blocked. The cookies is used to store the user consent for the cookies in the category "Necessary". 8 How many shows can I record at a time on DVR optimum? It happens on all channels. The back arrows show on the screen and there's lots of buffer (as also proved by the ability to jump back) but it does nothing. Why are my attachments locked on Cold War. If a customer wants to add premium channels, like HBO or Cinemax, they can do so at an additional cost, but the basic Optimum Senior Plan comes with plenty of great features and options. Unplug your cable box from either the wall outlet or the box itself. Second, check your remote and make sure the batteries havent run out. Standard Live Cable TV channels: CNN, Discovery, Lifetime, etc. Your Digital Box does not have an Expander connected and/or your Digital Box does not have an internal hard drive. Any normal channels? The recordings are saved on a hard drive, so you can access them any time you want. If you have an Optimum digital cable box, you can use your Pause button to pause Live TV. @user_0ed6e9 I don't believe it has anything to do with the Xbox gaming box. Search for Xfinity Support, if needed. If the power indicator light is off, then the power outlet may be defective. 97 0 obj <> endobj Bummer! I love having the option to pause live TV especially when I am watching my favorite show! It also has apps for Android and iPhones, dedicated apps for Mac and Windows, and you can watch on select smart TVs from Amazon Fire TV, Hisense, Roku, Samsung and Vizio. Your PVR should be buffering the "live" feed, which should allow you to "rewind". Started yesterday. 2010-2023 CableTV. Google is king of the cloud and their big selling point is their awesome DVR service. You can't fast forward live tv unless you have previously paused it or have rewound it. System refresh works for a while, but continues to happen often. I did the system refresh to fix my problem rewinding live tv and now I cant even pause it. So irritating My X-1 box just stopped rewinding and pausing today. Spontaneously. Your PVR should be buffering the "live" feed, which should allow you to "rewind". Press the "pause" button your remote, to show how much of the feed is buffered. One button on your remote should go "back" 15 seconds, each time that you press that button, to the limit of the amount of buffered content. Does it? I'm having the same problem. I did a reset 20 minutes later, and nothing changed. When the front panel on the digital cable box displays the time, the reset is complete. ]+4 K If you select Record This, you can then specify the time, duration and channel and then select your storage device. Additionally, there are now some HDTVs that have built-in DVR technology, allowing users to record content to a connected external hard drive. WebRewinding from live tv not working Let's say we are watching a car chase on live tv and I am in the kitchen. To cancel Optimum service, call Optimums local customer service line for your region. Do not ask or give PII. If you are looking to downgrade your Optimum package, there are several steps you should follow to ensure the process goes smoothly. If you select Record Series, you can select a series to record and then the storage device, and your Set-top Box will record all future episodes. 0000001353 00000 n WebMy live rewind feature is not working GetHuman4165996's customer service issue with Optimum from December 2019 Help with my Optimum issue First: share to improve Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I reset the box daily, but the problem returns, normally within 24 hours. sKYI\=N 2T#j`LK^@.p\67#>$tDdj-I%I1?^kE0rMA5hbQP&Qt.-KTlK/:dmfF3(m';{y^8>ArFe""a:$C(a8 Wait 5 seconds and plug it back in. This will stop all of your Stay updated on the latest products and services anytime anywhere. There are a few reasons why your cable box may not be getting a signal. However, it is important to note that your service agreement may require that you pay a fee for the downgraded package and associated installation costs. Besides, support will NEVER fix the problem. A hard reset on your cable box is a procedure that will clear all data stored in its memory and restore the device to its factory settings. Try swapping out the HDMI cable for a new one to make sure that it isnt damaged. The power button blinks when I press the buttons on the remote, Any help before I try customer service? Make sure you are signed in with your Xfinity credentials. However, one thing that both my old boxes were/are able to do is rewind live TV properly, i.e. I just switched to Comcast and love the service in general but this daily reset is going to shorten our relationship. Begin typing your search term above and press enter to search. WebNot all devices use the same technology which means not every device supports fast forward and rewind of live TV on BBC iPlayer. We will be asked to do a refresh, it might work for awhile, then the issue will return. Pro tip: Check out our Optimum TV and Optimum internet reviews to learn more about each Optimum service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. hb```b``:Abl,'x;5:H100madtAwlLa.aI20E),"'&n_&`ifjH1M~w; P bG!@69";HcJ:X}x|H1'Y ]A j:ck_.0 2 Canceling Optimum service. 0000042106 00000 n Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Select Fire TV from the video section. Analytical cookies are used to understand how visitors interact with the website. To start a chat, please click the chat icon in the top right of the page! Next, select the TV that you want to connect Alexa to and tap Continue. Record a program that youre watching If you like what youre watching, its easy to start recording it. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. endstream endobj startxref First, check that all the cables are connected properly. If that doesn't work, our corporate team is here for you.
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