On that screen, youll see devices available for you to connect to via Bluetooth. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. Still, choosing the right channel should be up to you since both options have advantages. Thats annoying. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. We are aware of this and working on it. Your comment will be manually reviewed and approved by Tristan in less than a week. If you want to use your mobile device with Bluetooth, try to keep it line-of-sight. If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. Check out these TechJunkie articles: Here are the answers to more questions about your Echo devices. However, in general, most Alexa devices are capable of playing sleep sounds overnight. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. Can it be that this echo plus device simply failed? WebConnect to your router's 5 GHz channel. | Registered in England. Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. Due to the common nature of these problems, there are many workarounds. 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? DMCA. You can ask her to play music from a certain genre, artist, or album. You might also consider setting up a dedicated Wi-Fi network for your Wi-Fi devices, or moving a bunch of devices to a non-Wi-Fi setup such as using Philips Hue bulbs and the Hue Bridge. All Rights Reserved. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. You can also do this on Amazon.Com. | Generally, most Alexa devices are capable of playing sleep sounds overnight. I tried that and several other ways of saying it. For Apple/iOs users, youll need to visit the App Store. a relatively easy fix. Starting with the simplest solution is an excellent place to begin. All you need to do is tell Alexa to call for help (Alexa does not support 911 calling, so this is only for help with your Echo device). WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. But what if it doesnt work? Yes, you can leave Alexa on all the time. Meaning, you can practically see your Echo from your mobile device, and vice versa. Another issue that may affect playback has to do with Bluetooth. She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. Sadly, I am having exactly the same problem with the same radio station again. There are a few common, and then those not-so-common issues that can cause this to happen. This may be able to fix some glitches that happen with music playback. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. My Echo plus worked flawlessly for a couple of years. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. Make sure that your Echo is connected to the internet and that your internet connection is working properly. Some users describe this issue as being specific to certain music streaming services. pic.twitter.com/CNXsPOfeuw. In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. Bluetooth has an average range of 30 feet. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. |, Mobile/Tablet app Why is there no audio when I try to play a programme? You can also ask her to play ambient or nature sounds to help you fall asleep. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. In the Alexa app, you can connect to your favorite music streaming service via Skills. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Required fields are marked *. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. We apologize for the The more obstructions in the way, the harder it will be for the signal to get through. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. Flashing on and off not going around. Disclaimer: Some pages on this site may include an affiliate link. I am quite new to this device, but have been happily using it without any real issues until last week. Unfortunately, there doesnt seem to be a solution to using Spotify that doesnt involve interruptions at least not yet. If the connection doesnt come back at all, you may need a new Echo. So what gives, and how can you fix it? Go to Settings, then tap on the Wi-Fi section. With an Echo Show, you can simply use the This results in interruptions to your music. "Alexa, ask mytuner radio to play echoes of bluemars", You may need to turn on the skill first if you haven't already done so. Connected TV From the Alexa app home screen, go to More, then Skills and Games. Why am I unable to access BBC Sounds on Alexa even after linking my account? Unrestricted: The app will be permitted to run in the background without any restrictions. California Consumer Privacy Act | Smart speaker A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. Your email address will not be published. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. You can also ask Alexa to play music from a specific artist or album. Turn off your Echo device. If nothing else helps, factory reset and starting from scratch will most likely do the trick. Please check your device settings to ensure Wi-Fi stays enabled. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. William Stanton So I have to manually restart the routine in order to play the radio again. If youd like to join in, please sign in or register. WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. Theres no definitive answer to this question since it depends on how youve configured your Alexa device and which radio stations you listen to. When you find it, click on the Skill. If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? France May Day protests: Hundreds arrested and more than 100 police officers injured as riots break out, Gwyneth Paltrow wont seek to recover legal fees after being awarded $1 in ski collision lawsuit, reporting issues for the second straight week, 'I was spiked and raped but saw no justice. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. The first is through the Alexa app. One of the many things that Alexa can do is play music. Then, tap on the Skill that you want to disable. If your Echo isnt visible, it may not be in pairing mode. Sadly, I am having exactly the same problem with the same radio station again. I've just played it by finding it via Tune-In in the Alexa app. WebOpen Settings, and then tap Apps. If I check the app I can see the station and when I click it it plays.it drives my wife crazy! If the interruptions stop, then the music service was the issue. However, there may be some exceptions. How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Yes, Alexa can play music for sleeping. Voice requests to control Sonos and play music will likely fail. Why on earth spend large sums on a device which relies on voice inputs when a real Internet radio does it so much better and more reliably with old fashioned displays and menus? There, youll see an indication via the number of bars of how strong your signal is. |. If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an Problems may arise due to some unresolved glitch or software bug. Checking on your Wi-Fi strength varies depending on which Echo you have. Make sure the distance is less than 30 feet, with as few obstructions in the way as possible. Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. WebThese are three likely reasons this is happening: 1.) Amazon offers Guard Plus for Echo device owners. Finally, ask Alexa to play the playlist for you. Why do BBC Sounds streams stop or cut out when listening on my Alexa device? WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. There are a few possible reasons for why your Alexa might keep stopping when playing music. Delete the audiobook from your device and then re-download. Open the Alexa app's hamburger menu and select Settings. The Amazon Echo has a lot of great uses. WebThere are a few basic troubleshooting steps that may resolve these issues. Tap on your Echo device, select Bluetooth Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. 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