greatix newcastle hospitals

It needs to have a bit of momentum to showitsnot just a tick box exercise. We are averaging around 10 forms per week with an increase in submissions as staff show appreciation for each other during the challenging COVID times. Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett. NHS Lothian GREATix. "Enter COVID19 and an unprecedented period in healthcare that would see pressures placed on staff that were unimaginable before. I thinkthatsthe brilliant thing aboutGREATix. Edinburgh EH4 2XU. We recently started our migration to Microsoft 365 which gave us more functionality to make things a bit easier. Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. Want a quick and expert briefing on the biggest news stories? In the twelve months since its inception we have received 500 reports from a whole range of work areas within the hospital and across a wide variety of staff groups. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. This group is responsible for developing strategy for and monitoring compliance with policy. <>/Metadata 536 0 R/ViewerPreferences 537 0 R>> Members of the Royal College of Nursing (RCN) have joined the . Page 12 of 12 Find Out More It contains three important pieces of information: The nominee gets a personalised certificate to acknowledge their excellence, and the reports are shared throughout the Trust so teams and individuals can learn from each other. I became aware of it at an Improvement event last year whereDr Sara Robinson, a Consultant in Emergency Medicine, presented onGREATix. Reports would come in for a range of incidents and near misses and would require investigation or would be filed for recording purposes. An incident you have attended where a colleague has gone over and above for a patient, or something as simple as a colleague who takes the time to ask you if you're ok . We have recently been sent over some fantastic feedback from the Greatix Team at The Newcastle upon Tyne Hospitals NHS Foundation Trust, who reported that a The HTT meets monthly and reports to the Trust Hospital Transfusion ommittee. #TeamMKUH represents all staff across our hospital and is our way of demonstrating our commitment and dedication to the individuals that make up our organisation. Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. It is an echo-chamber of incidents and near misses and at worst a platform that has become a substitute for peer to peer discussion and healthy challenge. Introducing something likeGREATixprovides a method for saying thank you that will help to tackle some of that, and hopefully put a positive light on the hundreds of things that go well rather than the small number thatdont. This is to make it accessible as possible, particularly while that good deed/act is still fresh in the persons mind. At the sametime,I put up a. I thinkthatsthe brilliant thing aboutGREATix. It's easy! The main question we have is What did the person do that was great? and a second optional question What could the organisation learn from this?. Feel free to get in contact, my email is, Reduction of patient harm through decreasing urine culture contamination in an emergency department using multiple process improvement interventions (31 March 2023), Improving patient safety culture: A practical toolkit for health and care workers (NHS England and AHSN Network, March 2023), Improving significant event analysis (SEA) using feedback from trained peer groups. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. They will: tackle issues for underrepresented and disadvantaged groups and individuals, offer a place to come together, share experiences and facilitate learning and development, help shape and deliver our organisational strategy and policy. While GREATix is not a substitute for incident reporting it adds value in a system that is frequently under-resourced. (it can be anonymised if preferred). Tripadvisor performs checks on reviews. Now $108 (Was $116) on Tripadvisor: KH Hotel, Geisenfeld. I would seek out new concepts and look at how I could embed them into what I was doing, my friends words and ethos resonating throughout, as she was never one to give up or shy away from something she believed in. Get quick answers from Restaurant Maximilian's staff and past visitors. Deputy Medical Director Dr Michael Wright said: Our teams have been working really hard to put plans in place to safely staff our hospitals and community services in during the nurses strike, including the Bank Holiday. I later asked for their email so I could fwd it - this was their reply. I thinkitsabout keeping the form simple. Capturing positive feedback from peersisntnew andImcertainly not the brains behindGREATix, which came from the concept of Learning from Excellence. Western General Hospital, "As my career developed I have taken an interest in how we work and how things are done, why they are done and why they are not done. more, There aren't enough food, service, value or atmosphere ratings for, Reservations, Outdoor Seating, Serves Alcohol, Wine and Beer, Accepts Visa, Table Service. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. See 86 traveler reviews, 15 candid photos, and great deals for KH Hotel, ranked #1 of 1 hotel in Geisenfeld and rated 4 of 5 at Tripadvisor. These send information about how our site is used to services called Google Analytics. It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. Submitted forms are themed to help share the learning across the Trust. The walkout involves nursing staff working in emergency departments, intensive care units, cancer care and other services that were previously exempt. Methods In February 2016 after becoming aware of the Birmingham Children's Hospital's "Learning from Excellence" initiative we set up an online GREATix reporting tool at Leicester Royal Infirmary. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. Like most ambulance services, our crews are under a lot of pressure and can goextended periodsout of station. In 2017, following significant national research, we launched GREATix a chance to share some great work that an individual or team has done to look at how we can learn from the positives and share best practice. "There are numerous episodes of excellence seen every day. This world of incident reporting offers the user a warped view on how we operate. Thanks to the partnership between Newcastle Hospitals and Newcastle University, one of the trials has helped shape a new method of sarcoma surgery, which uses a harmless green dye called ICG (indocyanine green) to illuminate the tumour under a special infrared camera. Milton Keynes University Hospital. endobj Read more about our cookies, data and privacy. 2 were here. FAB Academy: Submit a GREATix (not just a DATIX), Thanks to our RGUC media team for making a great video for my Human factors and patient safety teaching. Close Menu. improve the staff experience on specific issues relating to each network. Ben Watson is a Strategy Implementation and Quality Improvement (SIQI) Manager in the Scottish Ambulance Service. One of the largest NHS trusts in the UK, providing healthcare to communities across the North East of England and beyond Find out more about our Trust Our hospitals Our teaching hospitals provide research led acute, specialist and local community services to patients from Newcastle, the wider north east, the UK and internationally. Some of the feedback from colleagues in these areas has already been extremely positive anditssomethingwerelooking forward to. There were reports praising clinical practice, compassion, care, going above and beyond, for support and even for us the management team! This learning is then presented back to the organisation through forums such as our learning from events and patient safety groups and can influence best practice, education and improvement projects going forward. This has a detrimental impact on culture and wellbeing in a workplace. If you have 25 detailed questions people are less inclined to complete it. Here are two examples to inspire you. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Introducing something likeGREATixprovides a method for saying thank you that will help to tackle some of that, and hopefully put a positive light on the hundreds of things that go well rather than the small number thatdont. The actions which are valued most by staff, and are the top themes for the GREATix forms, are based around communication, supporting each other and professionalism, as shown by the top ranked themes: "Any member of the Dudley Group Hospitals who sees excellence which they feel should be recognised from either an individual or team, or even a pathway, can fill in a GREATix form: "Where a form has been submitted that has learning to be shared, the patient safety lead and the patient safety champions may ask to undertake an Appreciative Inquiry conversation. Wedonthave any dedicated resource to this so have a plan A, B and C for making sure this work is seen through from start to finish. In healthcare we often focus on errors in an effort to learn from our mistakes and avoid further harm. Tests and quizzes. These themes include things like patient experience, patient care and peer support. Despite the amazing work that goes on every day, most of the functioning feedback mechanisms in place are designed around negative feedback or risk management. #CelebratingExcellence . The staff awards are our annual way of recognising and celebrating staff achievements from across the Trust. Menu 30 Sep 2022 20:41:13 "Build it and they will come and come they did. We look forward to reading your entries and recognising the excellence you highlight. This was an example of her pragmatism and view on so many things and an inspiration that would see me on a journey with ups and downs but guided by what was right. Site map, North Middlesex University Hospital while keeping it as simple as possible for staff to use. Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett . But there was only me doing this and there was no real capacity for anyone else to help out, and to add to this the wheels of change can sometimes turn very slowly. 2023. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We've put some small files called cookies on your device to make our site work. We look forward to reading your entries and recognising the excellence you highlight. The accident happened at the junction between John Dobson Street and New Bridge Street West just after . Please be reassured that we are doing everything we can to ensure patients are receiving safe care we are as prepared as possible but this is still going to be an exceptionally challenging time. Feel free to get in contact, my email isBen.watson1@nhs.scotor message me on Twitter @BenJWatson86, Note: The term GREATix was coined by Dr David Sinton, after working with Adrian Plunkett who set upthe Learning from Excellence Movement, You need to be a member in order to leave a comment. For childrens health advice you can download The Little Orange Book which covers a wide range of illnesses in children from common minor ailments including teething, constipation, and colds, through to more serious conditions. Realising that there is a big gap, and with it an opportunity, I made several Run-ups at trying to implement some of this work, but as is the case with so many projects, it was overwhelmed by competing pressures and demand and although there was an appetite for it, this was inevitably satisfied with other more pressing fare. Award given as part of a team of dental nurses, working within a new environment, new team,. % I would question norms and why they were norms. I would receive the notifications via email from Microsoft Forms, inform the recipient using the reporters verbatim text, and send them a letter which would also be kept as a record on their file for future performance reviews etc. More info available on @ sas pic.twitter.com/aMc74uZFw9, Copyright, Despite the amazing work that goes on every day, most of the functioning feedback mechanisms in place are designed around negative feedback or risk management. Some of these are outlined below: In May 2017, we launched the Event in the Tent our biggest ever internal engagement event for staff and volunteers of the hospital, providing them with a platform for sharing ideas and building up relationships from across the Trust. Some local community pharmacies will be open over the holidays and they can help you if your medication is in stock. All submitters of the form receive an automatic email thanking them. Trust electronic stationery. This concept at its fundamentals relies on the acknowledgement that things do go right and recognising them when they do . This has the dual benefit of improving patient care and boosting staff morale by recognising when people have given that bit extra to ensure our patients are receiving the best care we can provide. This was in March 2020. "Early on I stumbled across a concept of sharing learning from good work that was championed by Dr Adrian Plunkett and his now famous Learning From Excellence (LFE) movement, and this had been on the back burner and niggling away at me for some time. -led system where the feedback is not led by hierarchy. Initially, it was launched in line with our new intranet site and was mentioned in our Chief Executives weekly bulletin to help to increase awareness while we were getting posters printed forthe stations and offices. We all know how to provide feedback when things go wrong: Datix it! Back to top of page This coincided with the development of our organisational wellbeing strategy and we were looking to deliver it as part of our peer support and learning from events programmes. Crewe Road South, Results Over 350 Greatixes have been submitted in the first year of the project. Most of the details on the form prepopulate with staff details, making it easy to complete. He iscurrently responsible for supporting operational services in the West of Scotland, to see how they can improve patient care, existing processes and develop new ways of working that benefit both staff and patients. Page 2 of 12 . Director of Childrens Nursing Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. Registered address: Patient Safety Learning, China Works, SB203, 100 Black Prince Road, Vauxhall, London, SE1 7SJ Email address: support@pslhub.org, GREATix: Improving culture, wellbeing and patient safety through positive feedback. 3 0 obj So, let's turn the table on Datix and start letting people know when they are awesome. It is aimed to be 'for staff, by staff' to encourage peer-to-peer recognition. St George's related links. GREATix Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. Pferde beim decken mit einer menschlichen frau Mainz Kirchberg (Hunsruck) (Rheinland-Pfalz). GREATixis a reporting mechanism for capturing positive feedback. LfE began with a pilot project in Birmingham Childrens Hospitals Paediatric Intensive Care department (PICU) as a system for all staff to voluntarily report episodes of excellent practice. Where we have had specific workforce issues and concerns, we successfully applied for safety critical mitigations which were agreed in areas including emergency and critical care, the Great North Childrens Hospital and our trust-wide transplant and retrieval service. Numbers have exceeded Datix reports in several months. Sadly a lot of the learning from excellent practice is missed. Publicity? Please do not send correspondence relating to patients, requests for patient information or recruitment and placement requests to this website email address. For the best passle experience, we strongly recommend you upgrade your browser. NB: the GREATix system isn't yet automatic, so please bear with us as we send them out as quickly as possible! I have 14 years experience working in administrative roles within the NHS, and for the last 9 years have been working in a system administrator and system manager roles with the Datix application, including Datix Rich Client, Datix Web and Datix Cloud IQ. Depending on how this goes over the next few months we are planningon expandingit further. Divisions within the Trust are able to request access to information on submissions within their areas and are encouraged to present these in parallel to incident reporting at their M and M or Governance meetings to share positive learning. Excellence is perceived differently for everyone but all your opinions count. The person or team the form is submitted about receive a thank you e mail and details of what the submitter saw which they thought was excellent. As the frontline of the NHS in Scotland and with over 4500 members of staff, we provide an emergency ambulance service to a population of over 5 million people serving all of the nation's mainland. year we received over 2000 Greatix entries showing the good work our staff do. Newcastle Hospitals advises people should only call 999 or go to an Emergency Department if you or someone else has a life-threatening emergency, such as: signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest, signs of a stroke - face dropping on one side, cannot hold both arms up, difficulty speaking, sudden confusion (delirium) - cannot be sure of own name or age, suicide attempt - by taking something or self-harming, severe difficulty breathing - not being able to get words out, choking or gaspingchoking on liquids or solids right now, heavy bleeding - spraying, pouring or enough to make a puddle, severe injuries - after a serious accident or assault, seizure (fit) - shaking or jerking because of a fit, or unconscious (cannot be woken up)sudden, rapid swelling of the lips, mouth, throat or tongue. This included identifying which patients can safely go home, combining wards and postponing much of our elective work to try and reduce bed occupancy as we headed into the weekend so we could prioritise our efforts on urgent and emergency care and looking after patients on our wards. #Hospitals #BeKind #NHS pic.twitter.com/KQlSUHKMvs, Pleased to announce the launch of @Scotambservice GREATix. "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. "There was a plan in my head of how this would happen and what would be required, I would need artwork to present it properly and an IT platform for it to operate on, and then there would be the awareness and publicity for it to take off. * Yes - and you can publish my name. Even if we know that the purpose of a Datix is to improve a system that isn't working, it's still seen as a negative thing to be Datix'd. So, let's turn the table on Datix and start letting people know when they are awesome. "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. At this time more than ever it was essential to have some positivity running through the every day difficulties we all faced, and the reports kept coming. This website has been setup to make both the submission and the distribution of GREAT-ix letters and cards as straight forward as possible. Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. . Its about to become part of our mandatory training to help with our understanding of how to provide safer care to patients https://t.co/8dVPtUF67B, Our first GREATix- hopefully more to come. 2 0 obj Dr Nicky Calthorpe's story: "Our positive learning system is the GREATix system which has been established in the Trust since the beginning of August 2019. The system is accessible from a Trust computer or from any mobile device via their Trust login (thanks to great work by the Trust IT Team). Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. Greatix is a system that gives staff the chance to recognise and learn when good things happen. . At the momentwerein theinitialphase, which is for ambulance staff. NEWCASTLE HOSPITALS Jul 2020 GREATIX AWARD from staff while redeployed to the COVID Screening pod. "On secondment to another area I used the same simple steps and introduced the concept of GREATix to a colleague who embedded it locally, the exec team were presented with the concept during accountability meetings and so the spread begins .. Let someone know about something they did that you appreciated, when a team worked particularly well, or when a pathway worked well by submitting a GREATix and if your Trust doesnt have a positive learning system then start one. I also think itis important that this is a peer-led system where the feedback is not led by hierarchy. GREATix Received Confirmation. Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved onewith excellent care. "Some time later I find myself holding responsibility for locally managing the incident reporting system Datix. "Having an insight into the world of QI and the cry of PDSA [plan-do-study-act] from my good friend Dave Morgan resonating in my mind, I thought back to the coffee shop and used the spirit of those words, decided to throw caution to the wind, made a decision to ask for forgiveness if it all went horribly wrong and J*DI ! Staff were looking at their peers and were celebrating good work and taking ownership of the ability to spread positivity in times that desperately needed it. We'd also like to use analytics cookies. We are looking for a committed, energetic and resilient . As an improvement team we regularly review theGREATixthat aresubmitted. Staff were opening up to the idea of saying Well done and the reports started to trickle in. "Discussions were had locally and the competing pressures of running a 24/7 service would naturally provide obstacles and barriers to getting anything done in a timeframe that would complement the idea that was in my head about how this should work. Email this page The Academy of Fabulous Stuff is where I first read about the idea of a GREAT-ix and the Learning From Excellence initiative. I completed my Datix Certified Professional Course in 2015.<br><br>I am a very approachable, professional and reliable individual who has a . Adrain Plunkett started learning from excellence in 2016 following his own experience of being seriously ill with sepsis. An excellent opportunity has arisen for a Programme Management Office (PMO) Benefits Manager to join our successful and established Programme Management Office based within the IM&T Directorate of Newcastle upon Tyne Hospitals Trust. Itsaimed at recognising what is meaningful for you rather than what is seen as expected praise. It shows real promise as an improvement tool. This could be for anything. No news is good news! We all know how to provide feedback when things go wrong: Datix it! It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. endobj An incident you have attended where a colleague hasgoneover and above for a patient, or something as simple as a colleague who takes the time to ask you ifyoureok after a tough job. July -September 2020 This newsletter is produced for the Newcastle Upon Tyne Hospitals by the Hospital Transfusion Team (HTT). \ xdDjF]e:F*=[H]HrwT[a. improve the staff experience on specific issues relating to each network. <> Members of the Royal College of Nursing (RCN) have joined the latest wave of industrial action, which started at 8pm on Sunday 30 April and will finish at midnight on Monday 1 May. Our services Our services Acute Medicine and Clinical Infection Active Hospitals Breast care Cancer, Oncology and Chemotherapy Cancer Psychology Cardiology Chaplaincy and spiritual care Children's Services Colorectal Dementia Dental services Diabetes and Endocrinology Elderly Care Endoscopy Emergency Care Frailty Gastroenterology General medicine To read more about the event, please click here.
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