how to prepare for an interview with kaiser permanente

Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. Read our Terms of Use for more information. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. I have a kind and outgoing personality. He quickly changed his behavior and attitude, and you could really tell a difference in our team's productivity, collaboration, and morale. I believe in providing excellent customer service through positive experiences, empathy, and effective communication. In addition to this podcast, I also subscribe to a couple of industry blogs. At the end of the day, many role titles are fluid. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. ", "A bit about me - I love to travel, read, and conduct research. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. In addition, I feel my mix of formal education of a Bachelor's Degree in Business Administration and volunteer experience in healthcare would add value to Kaiser Permanente as well. I work good under stressful situations, and I'm good at resolving patients' problems.". A career in healthcare can be emotional at times; however, I choose to focus on the positives. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I plan to attend wellness events and fundraisers in the community so that I can begin to meet members of the community and start to build and foster those relationships. Dress and groom for comfort and cleanliness. Idioma. Last, I adapt to the individual. I think self-care is also very important, so I exercise, eat healthily, and try to get enough sleep every night to help maintain that balance. We did that twice a week, and it completely solved our scheduling problem. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I tried to get to the root cause of the issues, and from those conversations, there had been some personal conflict between them stemming from an incident a few years back. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. Early in my career, I probably worried too much about the fear of failure with my patients. Consider sharing how patients react to the way you communicate. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. I've had a lot of success by focusing on building a reputation for consistency and follow-up. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. ", "I have three philosophies when it comes to my work. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. For example, a private office where the door could be closed or another location out of earshot of others. Without the patients returning, business would suffer, so the entire patient experience is critical. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Kaiser Permanente takes great pride in having a very positive and nurturing environment. I have met ", "The people on the frontlines of a business are vital to the success of any organization. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. WebInterview tips for Kaiser Permanente? Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. I was gentle but honest with him about how others perceived him and his impact on the other employees. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. There is a balance between allowing normal emotion and allowing it to impact your work. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. It seems you would be a wonderful teammate to have around. In the future, I will like to be a PA and help more people.". ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. What makes you want to give back to your community? I've had many customers become rude, angry, and sometimes outright offensive, but I never took it personally and kept my demeanor calm and professional. This approach has greatly reduced in-house issues related to communication. I found that creating a schedule and sticking to it really helped me. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. My youngest daughter is involved in volunteering. These 8 tips can help you prepare for a safe and healthy summer trip. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". ", "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. We had a lot of concerns with patients not showing up for appointments when expected. A mental health assessment gives your doctor a complete picture of In talking with them, they agreed to set aside their personal feelings. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. "During my time in college, I had to work to find ways to strike that work/life balance between classes and assignments and taking care of myself. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Kaiser Permanente, a large California-based health care I greatly value the information shared between fellow professionals in our field. I apologized for the mistake, and even though they told me I didn't have to replace the money, I did so anyway. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! "In my last semester of school, we had several assignments that were group projects, and I worked with a diverse team of students at that time. I will also need to have resources available to self-help in the event that I need assistance answering a patient's question or finding general information. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. ", "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. ", "I have worked with diverse groups of people most of my career, including my time in college. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. If possible, avoid extreme responses that include speaking negatively of others or naming people. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. As well, I am an active participant in my local rotary club. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. If I had questions, I would ask them, and if I felt overwhelmed or had concerns, I would be sure to speak with my manager about those as well. At first, I felt a little anxious not knowing anyone and wondering if this group of strangers would be able to work together. I really like this answer! From then on, I never immediately put the bill in my drawer and took her advice to avoid such a situation again. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Take a few minutes to tell the interviewer a few things about yourself. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. We wanted to create a resolution with this person. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity. I returned to the US just last month and had been actively looking for work the past couple of weeks. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. This shows the interviewer that you've done your research and aren't answering vaguely. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". I was nervous that I was not using the proper equipment during high-exposure risk procedures. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I align with all of those values and would promote teamwork and collaboration in the workplace by being inclusive of those with various experiences, backgrounds, and education. Additionally, I would keep lines of communication open with my manager so that each week I understood what needed to be done and what tasks were the highest priority for the team. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". This question is a little tricky because it's unclear. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". Written by Jaymie Payne on March 5th, 2023. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. We came up with a solution that meant they could complete their tasks independently, and the rest of the group would review their contributions. You've chosen a powerful example that can help make you a more memorable candidate. Upon first taking the call, the patient was name calling and yelling. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. ", "I am happy with what I do as a pharmacy tech. Perhaps you use a particular app or software. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Nice work! One for the clinic, one for me, and one for the patient. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. My approach is to tune out the negativity and try to figure out why the personality is difficult. I would keep myself organized by utilizing an electronic calendar and OneNote to keep my tasks and priorities highlighted. ", "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. I volunteer with their organizations in various roles. I do feel that I can immediately add value though in the area of customer service. These 8 tips can help you prepare for a safe and healthy summer trip. I love my job. I soon found that though each person had their own unique set of experiences, skill sets, and backgrounds, we all shared similar values, and we were supporting the same mission and vision. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. I would then make sure I had a face-to-face conversation with someone versus an email or text and ensure the right setting for the conversation. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. ", "I am super focused when I am stressed so I can make sure everything is done and correct. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. ", "Whether I am doing an independent project or working in a team environment, I always give my best. ", "Once I was filling a prescription for 90 days 90 tablets. Excellent! ", "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. He took my feedback well, and shortly after, we had a volunteer meeting to go over all the details, and we were given a point of contact for all questions in the future. One of the toughest parts of communication can be delivering bad news to people with whom you work. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. ", "I was working in a clinic where the primary population was low income. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. "I'm a very easy-going person, so I do well both working in an individual setting as well as in a group setting. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Mi cuenta. The patient was angry and threatened to leave AMA. Prepare for a healthy trip. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Our date tracking prior to 2019 was not accurately kept. Reiterate to your interviewer that you are aware of the stressors that come with this role. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. I am an attentive listener and a compassionate caregiver. I am very open to training, and I'm a quick learner, so I feel I would be able to be taught and pick the job up quickly. Kaiser has over 300,000 employees with a large diverse workforce. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. It is not the ideal situation, but I have always adjusted for the good of the team. "In college, I took a business course, and in it, we had a group project with four total students assigned to research a company, do a SWAT analysis, and present it to the class. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. Most interviewers will interpret a cliche response like that as dodging the question. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. "I believe I could improve on some technical skills including Excel and Word. KP Logo. ", "I dislike when there's work politics. I like working in an industry where genuine care is valued. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. By consistently rejuvenating in this way, I can give even more energy when I am at work. ", "From a young age, I was raised around a farm and animals are a huge part of my life. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. I get along well with others and work well as a team.". I believe the same concept would be true at Kaiser Permanente, and by working with different individuals to achieve the same goal, patients will be better supported and cared for. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. Your problem-solving approach is fantastic! I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. That question can start up a great conversation, and you may learn a thing or two as well. leader vs. follower). ", "Outside of my career, my priorities in life are my family and being outdoors. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. You've done well by answering diplomatically. It seems you have found that balance. I know that every interaction is important, from answering the phone to checking someone in at the desk or just assisting a patient or family member in passing through the hallway. Also, avoid telling the interviewer that you get along with everyone all the time. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. If I have a problem and the solution seems easy, but I lack that resource or tool, I'm able to be creative and think outside the box to find another solution. Does it help you build trusting relationships with community members? I'm able to effectively communicate by asking questions if I don't understand something or need clarification and also by recapping what I do know or have completed so that everyone is on the same page about the work that has been done. "When I worked in retail during college, I had a colleague who was very negative and constantly complained during team meetings and floor display projects. ", "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. You can consider improving this response by explaining why. ", "I think my weakness is that I take too much to do. ", "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. Professionally, as a recent graduate, I'm eager to find a well-established organization that I can join and add value to while also learning and expanding my skill set. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. ", "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. The program was a success, and upper management chose to keep it implemented for another six months. The News. Apr. Familiarizing yourself with the type of test that you will be taking is essential. When you fill out the online application, you will be given clear directions on finding and taking your tests. However, if you have any questions, you should always reach out to a representative from Kaiser Permanente. When I hit my 20's, it was so important to me to learn about other cultures. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. I would provide quality care by being proactive to their needs and responsive to their requests while also involving their caregivers or loved ones in their care plan. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. These go above and beyond what it means to provide compassionate care. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. We do not have advertisements on our pages but we do try to make money through paid-memberships. ", "I was helping a customer once who came to pick up her injectable prescription. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. I know what I want to be done and how I want it done, so it's often easier to do it myself. Our interview questions and answers do not represent any organization, school, or company on our site. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. Just like when I fill, I make sure the bottles are organized and in their place.". Are there shared values that you could also mention? A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. I understand that it's part of the job. Great answer! I never let their behavior dictate my response, and I never let it overwhelm or upset me to the point that I couldn't complete my job. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Discuss how you can thrive in this role, even during the most stressful times. I would strive to get to know each patient as an individual, respect their values, beliefs and preferences, build a relationship of trust, and promote their best interests. I hope to involve them in various Kaiser community volunteering opportunities.". At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Good answer! Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. "I would say my patient care philosophy would be to always put the patient first. ", "Do my job and do it right. We met a few times, delegated assignments, and planned to meet again in a few weeks. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. I'm very open-minded and eager to learn, and I take direction and feedback well, so I feel that being in a position where I can learn while supporting the team with tasks and duties would be ideal. Discuss the ways that you would build strong and healthy relationships if hired.
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