lost metrocard adelaide

Improve this listing. If you have an online metroCARD account, it gets updated every night and will show your new balance and transaction history the next day. A single trip lasts for 2 hours and you will only be charged once in this timeframe, no matter how many times you validate your metroCARD. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . $8.86 per day remaining on your 7-Day Express Bus Plus card. Our subscription service is temporarily down for system upgrades. If the recharge is completed before 9.00 pm, it will generally be available on your Seniors Card when you use it the next morning. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. Please don't include any of your personal information in this box. Taking a sightseeing cruise on Adelaides rivers is a great way to see the city. Public buses are an easy way to get from Adelaide Airport to the city. Each Metrocard has its own unique number that, once registered, is unique to your account. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. Don't include any personal information.If you need a response, send an enquiry instead. If youre transferring from an existing metroCARD to a new one (e.g. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). On-board vending machines accept credit/debit cards and coins. Related information metroCARD conditions of use (PDF, 349 KB) Seniors Card How to catch a bus, train or tram Passenger behaviour and safety Public transport apps Foldout seats in the wheelchair access area can be used by all passengers, but should be vacated if a wheelchair passenger boards the bus. For more information about visiting Adelaide, visit the Adelaide Metro website. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. Your email has been successfully verified, please click the button below to continue to log in. Please bring the metroCARD(s) with you. }, Youll need to answer some questions to confirm that you are the registered account holder. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. APPLICATION FOR MOBILITY PASS metroCARD Special Pass. Any value on your card when its lost or stolen is not refundable. You can do this, You can use a contactless credit card, debit card or mobile device to. We process the first claim free of charge. Adelaide has an extensive public transport system of buses, trains and trams. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. Adelaide, South Australia South Australian Tourism Commission. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. some basic information about the deceased, such as their name and phone number. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. Registering your Metrocard means: If you have an online account, you canloginand block your lost Metrocard. Everything you need to know about fares and tolls in New York, Problem with a MetroCard? the MetroCard, MetroCard Vending Machine Receipt or Select Bus Service (SBS) Receipt is received by the MetroCard Customer Claims center: . $4.24per day remaining on your 30-Day card, and. Email. You are currently in preview mode. You dont need an online account to use a metroCARD. We recommend updating your browser to the latest version. How you choose to pay for your Adelaide Metro journey. Order an interstate Seniors Card member 14-day free travel ticket. Copyright2020. At a Mobile Sales Bus or Van See the schedule for our buses and vans. Ask the station agent for a postage-paid Business Reply Envelope. Please check back later to finish subscribing to service updates. Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. All other customers Many claims can be filed online Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. The South Australian Seniors Card program provides members with a wide range of benefits includingdiscounts and special offers from businesses andfree travel on Adelaide Metro buses, trains and trams. visit us at the InfoCentre Adelaide Railway Centre. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. 130 Livingston Street Insert your reduced-fare card into the MetroCard machine in stations. Remember, we can't respond to what you've written here. You dont need to validate your metroCARD when you leave a vehicle. Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. When you buy a metroCARD there is an upfront cost for the physical card. If you live in South Australia, aren't working more than 20 hours per week and are 60+, apply for a Seniors Card now. To validate your metroCARD, hold it in front of the validator (or the mark on barrier gates), and wait for the solid green light and/or high-pitched sound that tells you it has worked. Visit adelaidemetro.com.au or call 1300 311 108. Thanks for contributing - your feedback helps us improve this website. { File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector The journey from the airport to the city takes around 15 minutes. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. You can watchonline video tutorials about how to validate when boarding public transport. From Friday 1 July 2022, South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. Rates are indicative based on the minimum and maximum available prices of products and services. Adelaide airport is eight kilometres from the centre of the city and is easily accessed by car, bus and taxi. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. (Adult men can use the service if they need to transport a child who requires an approved child safety seat.). When is the best time to visit Australia? Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 8am to 5:30pmMonday Friday, and 9am 5pm on weekends (. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. adelaidemetro.com.au. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. The expiration date is usually about one year from the date of purchase. Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard). Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. We can't respond to what you write here but you can contact us instead if you'd like a response. If not, you can print this form (or get one from a station agent) and mail it to us here: If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. You ride because you have somewhere you need to go. Brooklyn, NY 11201. Tourism Australia does not endorse or accept any responsibility for the use of websites which are owned or operated by third parties and makes no representation or warranty in relation to the standard, class or fitness for purpose of any services, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content linked from or to this site. If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. Tourism Australia makes no representations whatsoever about any other websites which you may access through its websites such as australia.com. "homePagePath": "/content/australia/en.html", Please note your metroCARD account updates overnight, which means any recharges you buy or trips you do in one day won't display in your account until the next day. If you don't live in South Australia, contact the Seniors Card office in your state or territory to find out whether you are eligible. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Phone: 1300 311 108 (metropolitan customers)Phone: 1800 182 160 (regional customers)TTY: 8303 0844Lines are open 7:00 am to 8:00 pm, 7 days a week, North Terrace, AdelaideMonday to Sunday 7:00 am to 8:00 pmSelected special event days 7:00 am to 12:15 amView location map. The vending machines can also recharge Metrocards. Please don't include any of your personal information in this box. Vending machines at stops and stations dont accept cash. Please check back later to finish subscribing to service updates. -&. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Check eligibility if you haven't already done so. Login to make comments, or download the Lost On Campus App. You can choose the value of your auto recharge. If the issue youre having is listed on this page, fill out and submit the related form. Please don't include any of your personal information in this box. Tq l If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. We recommend updating your browser to the latest version. Using your Seniors Card on Adelaide Metro public transport is easy, you just have to remember to validate at the beginning of your journey by bus, tram or train. New passwords need to be between 8 and 16 characters long. If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. If your auto recharge fails (e.g. "taIdRetryLimit": 3 This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. The Parade, Norwood, South Australia South Australian Tourism Commission. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. Related information Contact Adelaide Metro InfoLine. And, of course, green also means go. Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 9am to 5:30pm Monday - Friday, and 9am . If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. 2 Follow the onscreen steps to confirm your purchase and add your travel card. If you have any issues, please call the InfoLine on 1300 311 108. You need to validate the metroCARD within 3 months of buying a recharge. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. Youll find taxi ranks and rideshare pick-up areas at the front of each terminal simply follow the signage. Transferring value from an expired card If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. There are two kinds of validators: dual-purpose and Metrocard-only. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: visit www.adelaidemetro.com.au/seniors click on 'Manage metroCARD' enter your personal account details. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. How should we update you? In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. "login": { The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). Choose a travel card from the list. All prices quoted are in Australian dollars (AUD). "profileUpdate": { Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). There are several options for reaching the city from the airport. visit us at the InfoCentre Adelaide Railway Centre. We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. "screenSet": "Aus-ProfileUpdate", Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. Please note that any changes will be completed when the metroCARD is next validated. SENIOR_123456 Email Address / Seniors Card Login Password Forgot password? The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. Copyright 2023. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. [Content_Types].xml ( ]O0" MM vIk/@6X!6H?5I9f8v1:gEB0AVn vb$`E*} G#V 9B9!8a`bi~-IpsV\u9bf}*"L"B0Z "screenSet": "Aus-V3-RegistrationLogin", Most MetroCard claims can be filed online. Your refund will be credited back to that card. Passengers can purchase single trip or day trip tickets or Metrocards, which can store credit for use on multiple journeys. Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. Public buses are an easy way to get from Adelaide Airport to the city. If you dont have an OMNY account, heres where you can. Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. As an authorised representative, you can apply for a refund online. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre. Please tell us how this page helped you. }, A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments. If you wait, you'll lose money for those days you weren't using the card because you will only be refunded from the time you placed your claim through the end of the month (or week, depending). Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. The trains and trams have the recharging stations on board atleast now. The machines accept coins and card payments, but not bills, which was a common criticism of the previous generation ticket vending machines. We need you to validate each time so we can count how many people are using the bus, train or tram and plan our services to meet your needs. A confirmation code will be sent for validation. Please tell us what you were trying to do and why this page was unhelpful. What irks me is can no longer buy a ticket from the bus driver, no metro card, no ride. Refunds Find out how much you could be saving by switching to public transport using our savings estimator. If you have an account and forget your password, you can reset it online. Tram, Moseley Square, Adelaide, South Australia Tourism Australia. By clicking any link on this page you are giving your consent for us to set cookies. If you recharged online or by phone, your new funds will be available in about an hour. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. 130 Livingston Street If your MetroCard expired during the shelter-at-home order in New York, youre not alone. Find more information about getting help with MetroCard problems. Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims We can only track, cancel or replace registered metroCARDS. This website is licensed under a Creative Commons A Transport Concession Card entitles the holder to concession travel on Adelaide Metro bus, train and tram services. You can also check the balance remaining on your card and check transaction histories after you log in. How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Choose an amount to put on the card and tap Add Money. If your metroCARD gets lost or stolen, cancel the auto recharge as quickly as possible to prevent other people from activating it. }, The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. There are several options for reaching the city from the airport. With free trams and buses within the city centre, getting around Adelaide is quick and easy. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS.
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