Make your Caller Display private. Normally, it is difficult to determine what a fair market price might be in a monopolised market. . In response to ewhitey. 17-01-2023 If youve missed a payment, gone over your account credit limit, or weve been unable to take a payment in any way, we may restrict your services until you've paid your bill. Check out our guide - How to pay my Virgin Media bill, on If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.If you do miss an agreed appointment for any reason, a 25 missed appointment charge will be applied to your account on the day of the appointmentLet us know how the visit goes. If youve received a service charge that wasnt clearly advertised and you feel it was unfair, head to the PSA website. If its not a technical issue you need help with then were here to support you on any account problems you might have from upgrading your services to finding out what packages we can offer you. Mark all posts as new; Mark all posts as read; Float this Board for Current User; Subscribe; . - edited If we do need to restrict your services, well try to contact you about the next steps. Australia, 2. The call charges are on page 3 of this document: https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/mobile-browse/downloads/170622_Eve. While our top-of-the-range option, International anytime chatter, lets you call most numbers in the UK whenever you like, including all UK mobiles. Here are some of the most common issues and how to fix them. Calls to international, national, local and Irish mobile numbers Transfer your current phone number to Virgin Media when you move; Includes call waiting, call forwarding, voicemail and more A tariff to suit you World Talk * Free local and national calls to fixed landlines & Irish mobiles at all times Youll get inclusive round-the-world-clock minutes to make international mobile & landline calls to 50 popular destinations . Fideres argues that there has been an abuse of pricing by landline providers that could breach competition rules and, indirectly, equality laws because two-thirds of customers with landline-only deals are 65 or older. This way, youll be able to choose how much you pay, meaning you can break the bill into more manageable chunks. Gutted doesn't describe it. Would be interested to know if other people also experience this issue as well Simply: Now that weve focused on the essentials of our landline packages, lets get into some of the details. The account number and sort code you sent payment to, The first 6 and last 4 digits of your card number, The 6-character authorisation code you got when you made your payment, The sort code and bank account number you paid the cheque to br>, Service User number (SUN) (you can get this from your bank), Make a payment using our dedicated automated payment service on, If none of the above are working, call us on. All Virgin landline tariffs come with additional perks. If thats you, then our Evening & weekend chatter is right up your alley. For the best connection, connect your phone directly into the main Virgin Media wall socket and check youre not using an extension cable. 17-01-2023 Full pack details. Theyll be able to accommodate you making payments over a longer time. Note: Certain phone numbers wont accept your calls if youve set your phone to withheld. Call us on 789 from your Virgin Mobile, 150 from a Virgin Media landline, or 0345 6000 789 * from any other line and well be happy to help. Pick a category to get started. Our plans include line rental in the total price. Do you already have one of our chatter plans? Its perfect whether you live alone or youve got a lot of traffic running through your home on a daily and weekly basis. If you live in England, Wales or Scotland visit nationaldebtline.org for debt advice and information. Discover helpful answers and handy videos from our community. Is it legal to advertise something as a free call and yet charge a call connection charge? 00:10. https://www.virginmedia.com/help/landline/landline-call-costs, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. The scathing research resulted in BT, which accounts for about 80% of the 2.9 million UK landline-only customers, voluntarily cutting prices by about 37%, effectively reversing the hikes by returning pricing to 2009 levels in real-terms. - edited You'll need to report it to your telephone service provider, which could well be us. 19-09-2022 1:28:58 PM. Calling Parents V Media Landline number, not routing correctly from V Mobile, rings someone else. If you're confused by call charges or don't know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you. There could be a known fault in your area, so check our Service Status Here youll be able to see outages on the network or if theres a problem with your own telephone line. We have a selection of landline Talk Plans for you to choose from, so you can pick the one that offers the sort of unlimited calling that best suit you. . Need a helpful hand to show you how to make a payment? Network Trial. Check out our help article about making a payment for more information about process times. Virgin Media services are only available in eligible Virgin Media network areas. There is a charge of 30 for each phone handset. First, we need your home phone zone this is based on your area and how you connect your phone. Is the volume turned up? All you need to do is make a payment to clear the outstanding amount. For all other Talk plans, theres a range of international add-ons you can get. United Kingdom, 21. Book an engineer, if needed. These check points will help you to make sure your phones are in good working order. Luckily, Weekend chatter makes that possible. Home Phone not working. Take a look at connection in area. Make sure they're not off the hook and that all cords are plugged in and secure. 17-09-2022 From a Virgin line, 18185 and 18866 (via their respective freephone gateway numbers) are the top two recommendations. Tech Chatter. Every caller has different needs, thats why we have lots of landline add-ons to choose from. Excludes calls to premium rate, SMS and non-geographic numbers. Theres great comfort in knowing your loved one is at the end of a phone, even when theyre thousands of miles away. then on the 19th the enginner came out and disconnected my phone line and i now just dont have a phone connected up at all anymore hoping this solves the issue. Sorry to hear of the call charge dispute. Youll be asked a few simple questions to help the team understand your needs, like whether youre in full or part time employment, your location, housing situation, and the amount of money you owe. It's always a good idea when you have used up all your allowance, to disable all mobile data (even if you are connected to WiFi) just to be sure though. 17-09-2022 To read these documents you need Acrobat Reader. VM BB TV Landline. 17-09-2022 This could mean there's something wrong with the line. 17-01-2023 The standard landline plan, Weekend chatter, gives you unlimited weekend calls to UK landlines. You will be charged the normal landline calling rate for 03 numbers (the same rate as 01 & 02 numbers. You probably use service numbers to make phone calls to banks, government departments, directory enquiries or even to vote in TV quizzes or shows. The service charge is set by the organisation you are calling and is paid to them. Do you find you call a lot of mobile numbers and want to reduce your bill? No setup fee is available on all bundles, broadband & phone, and broadband only packages until 31st May 2023. 00:13. As with all freephone numbers, they too have the added advantage of avoiding Virgin's 12.24p connection charge. So heres the gist. 09:05, Thanks for coming back to me. Fideres says almost 600,000 UK landline-only customers, most of them elderly, have been charged excessive prices since 2009. Excludes broadband faults and broadband network outages. 0500 If your household is with both Virgin Media and O2 and you have Volt benefits, you can pay your O2 bill online by visiting My O2 on the Help and Support page. Something not quite right with your landline? The 0123 number is a giveaway as is the exact timings to the minute of the calls. Do you have family or friends overseas and find yourself calling abroad a lot? People also confuse free calls with inclusive calls. To select this package, simply choose the Weekend chatter call plan, then personalise your order in the checkout to Evening & weekend chatter. Virgin Media Community; Phone; Home Phone; Options. You can complete the advice session at your own pace Dial 1571 to see. All you need to do is pick the category that best suits the phone line problem you're having and then follow the easy step-by-step instructions on the page. 16-09-2022 09:27. On the call you will be requested to enter your MSISDN - this is your mobile phone number. If your payment is late, you may no longer be able to make calls and send SMS, or use your data. 8p/m extra or included with Gig1 or Volt. If your payment is late, we may need to charge you a late payment fee of 7.50. From July 1st 2015, the cost of calling any of these numbers will be split into two parts: 1. The hardest part is choosing the best combination deal for your household. If the line is crackling, check all the wiring around the phone look for things like carper grippers embedded in the cables or wires. All our landline call plans in our bundles come with inclusive minutes, from the simplest to the talk-any-time-of-the-day callers. To help us search for your payment, youll need to provide us with the following details: You also need to provide a few extra details, depending on your payment type: Note: If the payment wasnt made to a Virgin Media bank account, youll need to chat to your bank. So whether it's technical issues, hub problems or you need support, well help you with our complete set of general help guides and answers like our billing and payments help guides. Run simple tests on your kit Hopefully the VM tech will identify the issue and resolve. Any organisation using a service number must clearly display the charge whenever they advertise or promote the number. Exclusive: Economists say market power of TalkTalk, Virgin Media and SSE may allow them to set excessive prices. If you are interested in understanding your finances better you can take the first step right now and try their online debt advice tool today it only takes a minute. Change or cancel your package Check service status Manage your landline Fix your landline Set up your landline Call charge details Manage order or appointment Dealing with nuisance calls Billing and payments Moving home We got other ways of helping Its often cheaper to take a broadband and phone deal than to have home broadband without a landline so, why not combine both services into the same package, and one easy bill. Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. 2. To find out more check out https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. It comes with Fibre broadband, over 100 channels with Mixit TV and inclusive weekend calls to UK landlines too. Austria, 3. Click Mark as Helpful Answer or use Kudos to say thanks, on Troubleshooting article for your virgin media landline not working. Is the volume turned up? If you can set up using a Self-Install pack, but choose to use an engineer for the installation, youll still be charged 30 for this service. Ofcom said in 2017 that it expected other providers to follow suit, which the Post Office did, instituting a similar scale price reduction to BT, while at the time Virgin Media launched a Talk Protected plan. Romania, 16. The only difference being 03 numbers are not linked to a specific location). Belgium, 4. 2. Get set for the working day we'll point you to all the business news and analysis you need every morning, In other words, TalkTalk and Virgin Media appear to also hold market power over their customers, allowing them to set excessive prices.. Offers are subject to eligibility and availability. For a full list of telephone charges download our everyday call charges guide. There are less restrictions so you can catch up with your family and friends whenever it suits you. Unfortunately, if we cant get hold of you, well need to suspend your service and you wont be able to use our network until you pay the outstanding balance. Virgin Media Television For business Webmail Sign-in Shop Why Virgin Media My Account Support Call forwarding Find out the benefits of call forwarding and how to set it up Call Forwarding What is call forwarding? There will be no charge for this visit unless: The technician diagnoses the faults as not being caused by our network/equipment The technician discovers that the fault or problem relates to your equipment The technician discovers that the fault or problem relates to any system that we are not responsible forThe technician will confirm during their visit if any of these instances apply, and if so, a 25 charge will be applied to your account. If your circumstances mean you cant take any of our options, we might have to place our account with one of our trusted agencies. Find out how we can support you with payment of your Freestyle credit agreement or request a payment holiday. Are they connected and charged? Thank you very much for the reply, unfortunately the link wont open so Im still unsure of call charges. You will be charged the normal landline calling rate for 03 numbers (the same rate as 01 & 02 numbers. Posted in Home Phone. Check our Service Status to see if there are any outages on the network or if theres a problem with your own telephone line. -If you are on Talk Weekends (the M package) (Which I think you are?) 0 Kudos 17 minutes ago. If you cant pay your bill and you havent got in touch, well try to contact you by phone and post. You'll see a test socket on the right-hand side. 3 Inclusive calls are for the first 60 minutes of a call, 14.25p per minute thereafter, redial to avoid call charges. You can call 0870 and 0345 numbers for free with your BT landline. Contact us to discuss payment options. Plug your equipment back in, piece by piece, making a test call each time. Calls made outside of the call pack minutes are charged at our standard rates. You might be able to save money on your landline plan if you take off the added extras or downgrade to our simplest call plan, Weekend chatter. Check that you havent barred incoming calls. Anytime World and Freetime World phone packs are no longer available for sale. The good news is, this is changing. Australia, 2. 00:18. StepChange Debt Charity on When you compare landline deals at Virgin Media, from our simplest landline add-on right down to our speak anytime of the day or night add-on, you'll have enough minutes to catch up with your favourite people. If you want to upgrade your broadband only to a package sign in to My Virgin Media and head to My Upgrades & Offers. You can hear a crackling sound on the line, and dialling a number doesn't work. 16-09-2022 Free calls to 101 (Police non-emergency). Excludes calls to premium rate, SMS and non-geographic numbers. Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. For those talkers who want the freedom to pick up the phone first thing in the morning or last thing at night, Anytime chatter lets you do just that. Belgium, 4. The visit will be viewable in your online account within a few hours - virg.in/myVM - where you can cancel/amend if needed. The Gamer Lounge. Excludes calls to mobile, premium rate, SMS and non-geographic numbers. The way it works is we have an 0845 number which diverts to the landline in the house (this is free) then it diverts using the virgin media to our mobile. In 2017, Ofcom published research showing that landline customers were getting poor value for money, with providers increasing line rental charges by 25% and 49% (adjusted for inflation) since 2009 even though the underlying wholesale cost of providing a landline service had fallen by 26%. Chatter and natter. Random local calls (to numbers unknown to the customer) are also a common feature of phantom calls. Its just not very clear as it says its a free-phone number and is free from my mobile, so hard to see where the cost comes from. 3. Normally, a 37% price reduction by a leading firm would force firms providing the same product to lower prices, but here high barriers to substitution and low consumer engagement seem to have allowed providers to maintain high prices without losing customers, said Chris Pike, managing director at Fideres. Thanks for joining me on PM and allowing me to book in the tech visit for a potential crossed line. 05:22, my recent bill has charges for phone calls that was not made from anyone in my household.ive been wth virgin media for a while and we just dont use the landline at all so i dont know how these calls are being made via my account, 17-01-2023 In short, no, you dont need a landline to get broadband. Re-dial before 60 minutes to avoid call charges. This lets you identify which item is at fault. Check out our call rates for more information. Poland, 14. Once the white power light on the front of the Hub is solidly lit, youre good to go. You are experiencing 'phantom call charges'. But you'll have to pay extra for calls to 0871 and 0844 numbers. When it comes to finding the best landline deal for your house, there are plenty of things to keep in mind. You might also find your Virgin Media services restricted. Youll be told this when you take out a contract with us. 3. I only used my landline as I was on a video call to the bank at the same time, and they kept me on for ages. Alternative contact options that work for you, Cost of international calls from landline, get in touch and well be happy to go over your bill. Calls made outside of the call pack minutes are charged at our standard rates. You'll hear a message telling you what zone youre in. 4. And then if you choose an add-on, such as Talk International, youll pay that fee in addition to your line rental. Call us on 0800 064 3847 In store Find your nearest store Still in contract elsewhere? Virgin Media. Is 0151 your local area code by any chance? on For all Virgin Media customers who prefer to make calls from the landline then the best way to make international calls is with Virgin Media Talk More International Anytime. Find other useful step-by-step guides First, unplug all phones and any equipment from your telephone sockets make sure nothings left plugged in. |. Welcome to Virgin Media's Landline help and support page. Love a chat during the adverts of your favourite show in the evenings? Run simple tests on your kit And if after following the steps we need to send you some new equipment, book an engineer because your landline's down, or if you need some more landline help dont worry, youll be able to get in touch. Whether you need debt advice, guidance on how to get your finances back on track, support with budgeting or even how to pay off debts more quickly, StepChange are there to help. Firstly calls to any local or national number begging 01, 02, 03 are treated the same. Youll need to check your contract first to see if you can make the switch to something cheaper that we offer. 09:04, @John_GSis it okay for me to pm you over booking an technician before you do it, on Reload the page to resume. Virgin Fibre Areas only. Pay your Virgin Media or Virgin Mobile bill Weekend chatter, our simplest call plan, is your starting point. . Manage Your Account. Want to check on any charges youve received on your landline? Our Phone User Guide will help you. This means your broadband speed may be slowed, or you might be restricted to the Freeview channels only. D01 C9W8, Pega authentication failed. Number Conceal. Free calls to 101 (Police non-emergency). Regardless of which phone plan you choose with your bundle, the set-up fee is the same. They are the UK regulator for content, goods and services charged to a phone bill, and can help if youve been charged for any phone-paid service without your consent. 3. All broadband and phone bundles come with Weekend chatter. From July 1st 2015 theyll also be free for consumers to call from mobile phones. If you have a phone that uses batteries, check theyre inserted correctly, charged and replace, if necessary. Visit our dedicated Virgin Media Landline help and support page for home phone help. Our Talk Plans cover international calls, calls during the evening and weekend, and much more. If you have our home phone service, you may only be able to receive calls (but youll still be able to make calls to the emergency services). The Post Office, which held the second largest share of the landline-only market, cut its bills around the time BT did., A spokesman for TalkTalk said: As the UKs leading value for money connectivity provider, all of our products, including the small portion of the voice-only landline market we serve, offer good value for consumers.. Germany, 7. Vonage 2nd line. Compare our landline packages or add one of our four call plans to your bundle. See if the line rings once and stops, or doesn't ring at all. 09:02, yes 0151 is my local area code and it is a telephone connected to a wall socket this is all rather new to me so thank you for the help, 17-01-2023 You're paying for the call plan and the ability to make the calls at set times without incurring charges, if we remove the line from connecting via your hub, you would lose the ability to make/ receive calls. Thank you for reaching out to us in our community and welcome back, Virgin Mobile calls are free for the first 60 minutes, standard ppm rates apply thereafter. To verify click here. Weekend chatter, our standard price plan, is 19 a month for line rental. There are no guarantees that my advice will work. Thats why you can have your choice of four landline plans added to your bundle, paid for by your monthly Direct Debit. Now, plug a working phone (not cordless) into the main phone socket it's usually where the phone line enters your premises. Calls made outside of the call pack minutes are charged at our standard rates. In 2021, BT agreed a further five-year deal to protect pricing as consumer group Collective Action on Landlines (Call) launched a 600m class action suit seeking 500 compensation for each of the companys 2.3 million landline-only customers. Just dial 1765 from your Virgin Phone. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Remember, some payment methods can take longer than others. If the statement with the number is badly written it can also mislead people into thinking a number is free when it actually depends on your call package or minute allowance. Community Natter. Liechtenstein, 10. 08:17. How do you turn off call forwarding? additional phone minutes, features and services, Virgin Media Landline help and support page. Our landline and broadband bundles are handy and they come with great broadband speeds. - edited A trio of telecoms firms have been accused of overcharging hundreds of thousands of landline-only customers by almost 200m, according to research. -If you are . 4 Call rates for customers with Talk Mobile 2 are 10p daytime and 10p evening, and customers on the legacy Talk Mobile product the rates are 12.97p daytime and 9.54p evening. 17-01-2023 Further exclusions & legal stuff apply. Click Mark as Helpful Answer or use Kudos to say thanks, on Each service has a minimum contract length thats shown in your basket. Economists at Fideres argue that almost 600,000 UK landline-only customers have been charged excessive prices since 2009. Youll need to pay a one-off activation fee of 35 when you place your order. Enjoy inclusive calls to UK landlines and UK mobile numbers at any time of the day. Its important to note that you will receive two separate bills. 1. Alternatively, you can find out how much you owe by calling our dedicated automated payment service on 0800 064 3777. When you choose a bundle with us that includes a landline, you'll get some calls for free from your Virgin Media home phone. You can do this by calling your Virgin phone number from another mobile phone. Netherlands, 12. For more help, check out how to understand my current bill. Make sure the Hub's power supply is firmly connected to the wall socket and back of the Hub. We have options to help, depending on what situation youre in. Need help switching? Spain, 18. Learn more, Have I helped? Lets look at the different Fibre Broadband speeds available with our landline and broadband deals: To get the best of both worlds, explore our broadband and landline packages. If you can dial out, the problems probably with your internal wiring. With our landline and broadband bundles, youll get great broadband speeds, as well as Weekend chatter as standard.
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